Call Center Representative Job Vacancy in Rite Aid Houston, TX 77084 – Latest Jobs in Houston, TX 77084 – updated today

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Company Name : Rite Aid
Location : Houston, TX 77084
Position : Call Center Representative

Job Description : Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

EDUCATIONAL, CERTIFICATE and LICENSE REQUIREMENTS:

Requirement

High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications

Benefits:

Flexible training schedules
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs

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Post Tags : , Houston, TX 77084, jobs in Houston, TX 77084, Call Center Representative jobs in Houston, TX 77084

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