Call Center Representative Job Vacancy in SafeRent Solutions, LLC. Irving, TX 75063 – Latest Jobs in Irving, TX 75063 – updated today

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Company Name : SafeRent Solutions, LLC.
Location : Irving, TX 75063
Position : Call Center Representative

Job Description : Description:
SafeRent Solutions, LLC is a private company with deep experience and history in the resident screening business. We are looking for a Call Center Representative who will work in a call center environment supporting our Client’s needs. This is an opportunity for someone dedicated to service, who will elevate our Clients experience with every interaction. We are looking for enthusiastic, personable individuals, who will build rapport with our Clients and fit into our team and client-focused culture. We provide training and support for this role.

Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues
Investigate, analyze, coordinate and track moderate to complex customer issues
Conducts research as needed
Escalates issues for action as appropriate to more senior or specialized staff for immediate action
Create and maintain logs, reports, records and files
Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May perform order fulfillment/data entry. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
Performs other duties as assigned, such as special projects

Job Qualifications:

Bilingual (Spanish) a plus
2+ years experience in Call Center environment preferred
Proficient MS Office skills
Proficient typing skills
Strong verbal and written communication skills
Strong customer service skills
Basic math skills
Ability to work under pressure and remain flexible to changing schedules and work demands
Ability to understand, respond and resolve a wide range of customer issues
High School Diploma or GED equivalent required

Job Type: Full-time
Pay: $18.00 – $19.50 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

Day shift
Evening shift
Monday to Friday
Overtime

Ability to commute/relocate:

Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Preferred)
Call Center: 2 years (Preferred)

Work Location: One location

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Post Tags : , Irving, TX 75063, jobs in Irving, TX 75063, Call Center Representative jobs in Irving, TX 75063

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