Call Center Representatives Job Vacancy in Philadelphia Gas Works Philadelphia, PA 19122 – Latest Jobs in Philadelphia, PA 19122 – updated today

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Company Name : Philadelphia Gas Works
Location : Philadelphia, PA 19122
Position : Call Center Representatives

Job Description : Overview:

Philadelphia Gas Works

Looking for a challenge and ready to power up your career?

Free Health Insurance – Free Dental Insurance – Pension Plan – Free Parking – Wellness Programs

The
Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation’s leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Become part of the PGW Team!

Call Center Representative

The Call Center Representatives in our
Telephone Call Center handle customer inquiries regarding billing, service, collection, and emergency calls. They process emergency and gas leak orders along with service requests.

Customer Service Representatives provide customer information related to billing, collection, and the tariff, etc., and also accept and process applications for gas service.

Our Telephone Call Center is open 24 hours a day – 7 days a week, as such, Customer Service Representatives are assigned to various shifts. Starting times for Customer Service Representatives vary according to shift assignment. The main hours of operation are 8:00 am to 6:00 pm Monday through Friday. Nights, weekends, and holidays could be required.
Responsibilities:

Receive customer inquiries by phone in an efficient, professional, and courteous manner; Communicate effectively (oral & written) with our customers;

Process emergency gas leak orders and appliance service order requests;

Answer billing, product, and service inquiries and general information calls;

Process credit extensions, repayment agreements, and monthly budget plans;

Assist customers with Energy Programs such as LIHEAP, CRISIS, UESF grants, and Weatherization;

Issue service turn-on, transfer of gas, and shut off requests from customers;

Discuss company policies to resolve billing problems, payment questions, and complaints.

Qualifications:

High School diploma or GED is required.

Aptitude for problem solving; including conflict resolution, negotiation and troubleshooting.

Excellent verbal and written communication skills and command of the English Language.

Experience in customer service industry;
call center experience strongly preferred.

Familiarity with Microsoft Windows and Microsoft Office Suite.

Compentency in computer navigation skills.

Demonstrated mathematical aptitude, typing skills, and the ability to use a calculator.

Must be able to pass computer-based pre-employment testing.

Must also pass a pre-employment physical and screening for alcohol and illicit/illegal drugs prior to beginning work; and will be subject to random drug testing for the duration of employment as this is a safety sensitive position. This position is subject to Federal drug testing requirements
which includes testing for substances including but not limited to marijuana

Residency Requirement: All employees of the Philadelphia Gas Works (PGW) must live in the City of Philadelphia for the duration of their employment. If a candidate does not live in the City of Philadelphia at the time of hire, he/she must move into the city within twelve (12) months of his/her hire date.

COVID-19 Vaccination: Effective November 8, 2021, PGW requires all new employees to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodations.

PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.

Location: Philadelphia, PA 19122

While we appreciate all responses, only those who are uniquely qualified will be contacted. Local candidates will be given preference – interview expenses are not funded

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