CareerLink Navigator Job Vacancy in EDSI Philadelphia, PA 19103 – Latest Jobs in Philadelphia, PA 19103 – updated today

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Full Details :
Company Name : EDSI
Location : Philadelphia, PA 19103
Position : CareerLink Navigator

Job Description : Job Description:
Scope of Position:

Provide a high-quality customer service experience for incoming calls to the PA CareerLink® Philadelphia toll free line
Respond timely to all emails received to the PA CareerLink® email account
Support all customers- employers, partners, job seekers, WIOA participants, EARN participants, Youth, and returning citizens to the appropriate points of contact in the PA CareerLink® system
Support customers with navigation of virtual services, including those offered on PHL Career Portal

Essential Functions:

Identify customer’s needs through strategic questions and active listening skills
Clarify expectations of customer
Offer information about services appropriate to customer’s needs
Address any questions or concerns in a professional manner
Route customer to the appropriate staff person or department to deliver the service requested
When appropriate, engage in follow up on any customers to ensure their needs were successfully met
Help coordinate any system-wide customer surveys or specialized outreach efforts
Document all incoming calls and emails through a standardized spreadsheet
Offer active walk-through guidance of the PHL Career Portal platform
Participate in daily meetings at System-Wide to understand current programs and services available
Communicate routinely with all PA CareerLink® service providers to ensure knowledge of services and points of contact are current
Continuously update resource guide and reference lists for points of contact based on service, center, and customer category
Attend meetings that review the launch of any new service, innovation, or new program within PA CareerLink® Philadelphia’s system.
Responsible for data tracking of every service provided and utilization of the state system of record, CWDS, as well as the team-wide reporting platform. Data capture is a daily responsibility.
Implement project management skills, tools, and methods
Demonstrate fluid approach to work and actively be part of continuous improvement

Required Experience:
Education and Experience Requirements:

Prior experience and comfortability with long periods of time on the phone
Strong knowledge of virtual platforms and how to help, by phone, individuals navigate online websites
Strong verbal and communication skills
Experience in delivering high quality customer service
High School Diploma preferred
From: EDSI

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Post Tags : , Philadelphia, PA 19103, jobs in Philadelphia, PA 19103, CareerLink Navigator jobs in Philadelphia, PA 19103

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