CEC – Fraud Investigation Officer-Customer Experience Center-Contact Centre Inbound Job Vacancy in Kotak Mahindra Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today

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Company Name : Kotak Mahindra
Location : Noida, Uttar Pradesh
Position : CEC – Fraud Investigation Officer-Customer Experience Center-Contact Centre Inbound

Job Description : Job Role
Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
Ø To thoroughly understand product and process to handle complex queries for the customer
Ø To identify and convert the opportunities for cross selling (banking product) on customer’s call
Ø Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ø Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Ø Complete the logs specified by the process (End-of-day target)
Ø Adherence to Information Security norms & quality process norms.
Ø To be aware of and comply with any updates about the process
Ø Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Description
Ø Graduate
Ø Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage
Ø Excellent communication skills – Verbal & Written
Ø Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Ø Flexible to get scattered 8 Week Offs in a month with 9hours shift
Ø Good listening skills and strong communication abilities.
Ø Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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Post Tags : , Noida, Uttar Pradesh, jobs in Noida, Uttar Pradesh, CEC – Fraud Investigation Officer-Customer Experience Center-Contact Centre Inbound jobs in Noida, Uttar Pradesh

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