CEC-Subject Matter Expert-VRM-BRANCH BANKING-VRM Job Vacancy in Kotak Mahindra Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today

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Company Name : Kotak Mahindra
Location : Noida, Uttar Pradesh
Position : CEC-Subject Matter Expert-VRM-BRANCH BANKING-VRM

Job Description : Job Role :

Manage the K-VRM desk. Ensure all request received are actioned within TAT.

Maintain & release K-VRM dashboard.

Manage the VRM inbound helpline, both mapped & unmapped customers.

Assist the team coach with OJT incase batch > 12 officers.

To take customer escalations on calls taken by new officers.

Ensure workstation and system IDs readiness.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Job Description

Graduate

Minimum 1.8 Yrs experience with Kotak’s contact center and excellent on product/process knowledge

Minimum Rating of P3 in the appraisal

Excellent communication skills – Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Same Posting Description for Internal and External Candidates

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