Child Support Officer II (22-0540) Job Vacancy in OFFICE OF THE ATTORNEY GENERAL San Antonio, TX 78205 – Latest Jobs in San Antonio, TX 78205 – updated today

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Company Name : OFFICE OF THE ATTORNEY GENERAL
Location : San Antonio, TX 78205
Position : Child Support Officer II (22-0540)

Job Description : Child Support Officer II (22-0540)
(
00022175
)

Organization
: OFFICE OF THE ATTORNEY GENERAL

Primary Location
: Texas-San Antonio

Work Locations
: San Antonio ECSC 106 S. St. Mary’s St Suite 500 San Antonio 78205

Job
: Protective Service

Employee Status
: Regular

Schedule
: Full-time

Standard Hours Per Week
: 40.00

Travel
: Yes, 5 % of the Time

State Job Code
: 5541

Salary Admin Plan
: B

Grade
: 13

Salary (Pay Basis)
: 3,333.33 – 3,333.33 (Monthly)

Number of Openings
: 1

Overtime Status
: Non-exempt

Job Posting
: Mar 23, 2022, 9:42:07 AM

Closing Date: Ongoing

Description

GENERAL DESCRIPTION Responds to high volume of routine telephone inquiries and complaints regarding child support case processing and status. Work involves conducting detailed phone interviews to locate absent parents, establishing paternity, and enforcing court orders for child support. Work is conducted in a call center setting. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL JOB FUNCTIONS Responds to high volume of telephone inquiries and complaints regarding child support case processing and status; provides accurate and timely information to customers from a call center environment with a high level of customer service. Researches case information on the Texas Child Support Enforcement System (TXCSES) and requests information from field office staff; maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states= IV-D regulations Assesses child support cases to determine appropriate action Conducts desktop research to locate parties, verify employment and determine assets Explains Child Support Program policies, procedures, and regulations to customers Documents all actions taken Review and maintain child support virtual files for accuracy in the Virtual Case File (VCF) repository Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

MINIMUM QUALIFICATIONS Education: Graduation from high school or equivalent Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist A candidate selected for an interview must pass (score of 75% required) a Listening Skills test before the interview is scheduled Skill in interviewing Skill in using a personal computer for word-processing and data entry/retrieval Skill in basic mathematical computations Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to sit for prolonged periods of time Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Ability to type 35 words per minute (Typing test required at time of interview)
PREFERRED QUALIFICATIONS Education: Graduation from an accredited four-year college or university Knowledge: Investigative practices and techniques Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, submit a completed State of Texas job application through the OAG Job Postings Page. In addition, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. For further instructions on how to apply through the OAG Job Postings Page, see our How to Apply page. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code.
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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