Child Support Officer V (22-0316) Job Vacancy in OFFICE OF THE ATTORNEY GENERAL Fort Worth, TX 76103 – Latest Jobs in Fort Worth, TX 76103 – updated today

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Company Name : OFFICE OF THE ATTORNEY GENERAL
Location : Fort Worth, TX 76103
Position : Child Support Officer V (22-0316)

Job Description : Child Support Officer V (22-0316)
(
00022221
)

Organization
: OFFICE OF THE ATTORNEY GENERAL

Primary Location
: Texas-Fort Worth

Work Locations
: CS Region 9 Admin 2001 Beach Street Suite 700 Fort Worth 76103

Job
: Protective Service

Employee Status
: Regular

Schedule
: Full-time

Standard Hours Per Week
: 40.00

Travel
: Yes, 5 % of the Time

State Job Code
: 5544

Salary Admin Plan
: B

Grade
: 19

Salary (Pay Basis)
: 4,475.00 – 4,475.00 (Monthly)

Number of Openings
: 1

Overtime Status
: Non-exempt

Job Posting
: Mar 24, 2022, 11:39:13 AM

Closing Date: Ongoing

Description

REVISED SALARY 3/24/22
GENERAL DESCRIPTION Performs advanced child support work. Work involves conducting advanced investigations to locate absent parents, establishing paternity, modifying and enforcing court orders for child support and / or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL JOB FUNCTIONS
Takes appropriate case action to locate absent parents, establishes paternity for children born out-of-wedlock, establishes or enforces child/medical support obligation, and initiates case closure:

Conducts detailed in-office investigations to locate parties, verifies employment and determine assets
Prepares documents relating to legal and administrative actions to establish or enforce child support orders
Negotiates lump sum payments from non-custodial parents who owe past due child/medical support
Negotiates out-of-court settlements and agreements with parties (CSO II only)
Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
Documents all case actions taken utilizing the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), and case/court documents
Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
Reviews cases to determine if cases are eligible for closure
Attends court to assist legal staff, as needed
Researches case information on the computer including TXCSES
Assesses child support cases to determine appropriate action
As team leader, assigns and monitors work of assigned staff
Provides training and technical assistance to office staff
Supervises office staff in the absence of the office manager and/or supervisor
Explains Child Support Program policies, procedures and regulations to customers
Responds to complex customer inquiries and complaints
Assesses the validity of complaints against the IV-D program with impartiality
Serves as a Notary Public
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

MINIMUM QUALIFICATIONS Education: Graduation from high school or equivalent Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist Experience: Four (4) years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist (One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.) Knowledge of investigative practices and techniques, child support policies, procedures and processes Skill in using a computer for word processing and data entry/retrieval Skill in negotiating and interviewing Skill in basic mathematical computations Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Ability to Type 35 words per minute (Typing test required at time of interview)
PREFERRED QUALIFICATIONS Education: Graduation from an accredited four-year college or university Other Language: Ability to proficiently read, write, and speak Spanish
TO APPLY Applications for employment with the Office of the Attorney General (OAG) can be easily submitted through the OAG’s Job Postings Page (https://www.texasattorneygeneral.gov/careers/job-listings). The OAG also accepts applications submitted through www.WorkInTexas.com. Please note: A State of Texas application must be completed to be considered. Pursuant to the Texas Government Code, an applicant for any OAG position may be subject to a criminal background check. THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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