Claims Initiation Analyst II Job Vacancy in Bank of America Phoenix, AZ 85034 – Latest Jobs in Phoenix, AZ 85034 – updated today

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Company Name : Bank of America
Location : Phoenix, AZ 85034
Position : Claims Initiation Analyst II

Job Description : Job Description:

Job Description
Receives incoming calls and assists customers with questions or issues regarding potential claims related activity. May handle supervisor or escalated phone calls & correspondence regarding customer claims. Considered a subject matter expert on multiple claims types and makes complex decisions based on judgment and research. Follows established and uses multiple systems and tools. May be responsible for moderately complex research and analysis of account activity to assess levels of risk or fraud. May receive calls from internal employees who need support to resolve complex call types or require an answer to a procedural, process, or situational questions though multiple channels. May need to provide decisions regarding credit or debits to customer’s accounts.
Required Skills
Strong customer service skills
Flexible and willing to respond positively to change
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Excellent written and oral communication skills
Ability to de-escalate difficult client situations
Ability to multi-task as business needs dictate with phone and typing required
Ability to work in a client based environment meeting goals
Flexible with schedule as business needs arise
Must have a strong and positive work ethic and follow Bank of America’s Core Values
Must be flexible and adapt quickly to change

***Multiple Shifts Available***

Job Band: H7

Shift: 1st shift (United States of America)

Hours Per Week: 40

Weekly Schedule: Monday – Friday 8:00am – 5:00pm

Referral Bonus Amount: 600

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Post Tags : , Phoenix, AZ 85034, jobs in Phoenix, AZ 85034, Claims Initiation Analyst II jobs in Phoenix, AZ 85034

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