Client Ops Associate I Job Vacancy in JPMorgan Chase Bank, N.A. Fort Worth, TX – Latest Jobs in Fort Worth, TX – updated today

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Company Name : JPMorgan Chase Bank, N.A.
Location : Fort Worth, TX
Position : Client Ops Associate I

Job Description : LEADERSHIP and BUSINESS ACUMEN- builds confidence, respect, and cooperation while leading self and others with integrity to achieve business results and organizational objectives.

Develop, motivate, and lead a team of specialists effectively. Must be able to manage, coordinate and direct the daily operations of overtime eligible staff members while maintaining overall team productivity to meet department goals.
Write and deliver performance results on monthly scorecards, My Development Priority Setting Sessions, mid- year and annual reviews.
Participate in compensation decisions and delivery of such decisions
Creative and Strategic Thinking: Demonstrates the ability to be creative, pragmatic, and engaged in making decisions and taking actions to drive an improved environment for employees.
Be a student of the business: look for ways to evolve and learn about the overall business.
Be a positive impact on customer experience by effectively coaching the team to consistently deliver superior customer service and continually make it easy for customers to do business with us.
Drive innovation and be bold: Generate ideas for continuous improvement and drive implementation of initiatives that promote productivity & quality
Manage Escalations and Complaints: Effectively remediate escalations and complaints from customers and employees.

RESULTS AND EXECUTION: Commits to a course of action and follows through on behalf of people, customers, and profitability.

Sets high standards: Executes effective objectives that are challenging yet realistic. Sets and achieves goals that tie into broader functional/firm goals in a fast-paced changing environment.
Demonstrates fortitude to get things done by demonstrating discipline and is organized. Is able to effectively prioritize and reprioritize own work. Acts with a sense of urgency, adjusts quickly to change and demonstrates the ability to delegate effectively.
Coaching Skills: Consistently provide feedback/coaching to their team members to help enhance their overall performance on all metrics. Spends time on a daily basis coaching through different mediums (1on1, Side-by-side, offline coaching) Address performance issues by the writing and delivery of formal, documented corrective actions plans, including Performance Improvement Plans and Written Warnings.
Developing others: Is able to invest in the future of their team members by developing them and thereby helping create strong bench strength for the future of the organization.

CRITICAL THINKING, RISK & CONTROL: Runs the business with controls and risk discipline and understands the regulatory environment and risk policy at an advanced level.

Decision making skills: Has the ability to makes good decisions regarding employee issues and concerns. Provides advice and makes sound decisions based on a thorough assessment of the issues and outcomes.
Risk and Controls mind-set: Wears the Risk and Controls hat to ensure employees know the policies and procedures that govern their work and duly adhere to it. Is able to identify key gaps/opportunities that could potentially pose as a threat/risk to our company and help remediate these issues effectively. Abides by all applicable regulatory requirements.
Do the right thing: Is able to maintain the highest standards of integrity by doing the right thing for our customers, our employees, our shareholders and all our partners.
Analytical skills: Manages by metrics and uses independent judgment to determine approvals related to complex business decisions. Demonstrates strong research skills and the ability to identify root cause issues and emerging patterns/trends within the business.

COMMUNICATION – Communicates clearly and consistently with team members, business partners, and clients and provides information to handle business situations.

Communicates with clarity of thought and purpose. Must be able to effectively compose clear, concise, and crisp messages to a variety of audiences and is able to articulate difficult messages in an effective/positive way.
Manage difficult conversations and drive positive outcomes even when the message is difficult to deliver and addresses facts in an objective, responsible, and honest manner.

CULTURE, VALUES AND PARTNERSHIP: Creates lifelong relationships and inspires trust while achieving goals

Treat all people right and with respect: Respects everyone’s unique voice and differences and is actively seeking out opportunities to attract, hire and leverage diversity on team.
Deal with ambiguity: Has the skill to lead others through change with professionalism. Manage crisis situations effectively and efficiently.
Work across boundaries: Is able to network effectively with colleagues. Collaborate with others to achieve common goals.
Influence without authority: Negotiate to win/win outcomes & Influence others to work collaboratively on common goals.
Employee satisfaction: Focus on creating a winning environment where employees are motivated to deliver superior customer service results.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans

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