Cloud Service Opps Associate Engineer-2 Job Vacancy in PTC Inc. Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Full Details :
Company Name : PTC Inc.
Location : Gurgaon, Haryana
Position : Cloud Service Opps Associate Engineer-2

Job Description : It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
About Role:
The PTC Cloud Applications Engineer – Analyst : delivers business solutions for Cloud customers and drives continuous improvement in Cloud processes. The Application Engineer executes environment provisioning & installation, executes customer Service Requests and performs pro-active maintenance of Cloud hosted environments. That includes application hardening, patches, performance tuning and covers but is not limited to performance, reliability & compliance. This person will also work closely with Cloud Engineering to support New Service Introduction (NSI) process and adoption of new technologies & offerings and strategically develops and executes solution roadmap that aligns to business strategy.
Day-To-Day:
Work in 24×7 environment – Weekend execution will be required and will be scheduled with rotational shiftsThis role involves some interaction with the customer during Service Request executionProvisioning of new environment and installation of SLM Applications aligned with customer needsExecute Customer Service Requests on the Cloud environments (restarts, installations, administration activities)Execute Proactive maintenance activities of Cloud environments (including application hardening, patch deployments, and performance tuning.Maintenance of existing Automations to support new point releases, and bug fixesCollaborate with other Cloud teams including Engineering and Portfolio to support NSI process, and Cloud enablement of new offerings and technologyProactively escalate to Application Manager any situation that may lead to customer dissatisfaction or impact on the quality of the deliverablesProactively identify & propose improvements area in the process, tools & organization to better achieve team objectives (Continuous Improvement)Monitor the Service Request and ensures that all Service Requests are responded to as per the defined SLTsCloud point of contact for escalations & prioritizations related to Provisioning & Service Requests
Preferred Skills and Knowledge:
1.Bachelor’s Degree or equivalent in Engineering / Computer Science
2.Ability to meet deadlines and work well under pressure
3.Ability to adapt & contribute to continuously evolving environment
4.Comfortable to communicate with customers
5.Ability to prioritize and orchestrate team activities to meet deadlines
6.Strong diagnostic and Troubleshooting Skills
7.Strong motivation to learn new technologies
8.Flexible, detail oriented and organized with the ability to multitask and work
independently
Must have skills
a. Understanding of Java
b. Database : SQL, PL/SQL, Stored Procedures
c. Good to have – ETL tools : Informatica and/or Pentaho Kettle
Basic Qualifications:
Bachelor, Master or equivalent graduate.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

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