Coordinator, DragonCard Office Job Vacancy in Drexel University Philadelphia, PA 19104 – Latest Jobs in Philadelphia, PA 19104 – updated today

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Company Name : Drexel University
Location : Philadelphia, PA 19104
Position : Coordinator, DragonCard Office

Job Description : Job no: 497946

Work type: Full-Time

Location: University City – Philadelphia, PA

Categories: Finance and Administration

About Drexel
Drexel is one of Philadelphia’s top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America’s 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.
Job Summary
The Coordinator, DragonCard Office serves as the front-line representative for the DragonCard Offices and serves stakeholders of the University community (prospective and current students, faculty and professional staff and third-party vendors). This position coordinates daily office operations including the scheduling and supervising of student employees. At times, the location of this position is high energy, past-paced environments and requires the ability to communicate clearly (sometimes complicated or unfavorable messaging) to a variety of stakeholders (verbal or written).
Essential Functions

Manage the process for production and produce DragonCards.
Ensure and audit compliance of identification issuance policies and procedures are met by all team members.
Conduct day-end transaction reporting in collaboration with Associate Director to resolve any discrepancies. Conduct periodic and ad hoc reporting as needed.
Activate cards in Access Control system. Conduct department transition and billing reconciliation.
Serve as the customer service point of contact for the DragonCard team. Provide effective and efficient customer service by greeting customers in-person, answering phone calls, and responding to email inquiries.
Serve as a primary contact for questions regarding DragonCards. Provide detailed call logs on all customer interactions.
Utilize training material to supervise, coach and mentor student employees to ensure service is friendly, solution-oriented, and professional.
Serve as the first level escalation point for customer related issues for DCO aspects.
Rotate weekly between three offices: University City, Center City, and Queen Lane. Supervise supplies and inventory in all offices and the Queen Lane campus parking token inventory.

Required Qualifications

High School Diploma or GED.

Location
University City, Philadelphia PA
Additional Information
This position is classified as Non-Exempt with a salary grade of H. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
Review of applicants will begin once a suitable candidate pool is identified.
#CB

Advertised: Mar 16 2022 Eastern Daylight Time Applications close: Apr 16 2022 Eastern Daylight Time

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Post Tags : , Philadelphia, PA 19104, jobs in Philadelphia, PA 19104, Coordinator, DragonCard Office jobs in Philadelphia, PA 19104

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