Credit Assistance Specialist Job Vacancy in Bank of America Phoenix, AZ 85034 – Latest Jobs in Phoenix, AZ 85034 – updated today

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Company Name : Bank of America
Location : Phoenix, AZ 85034
Position : Credit Assistance Specialist

Job Description : Job Description:

**Multiple Shifts May Be Available**
Job Description:
The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge off and Recovery.
Primary responsibilities include, but not limited to:

Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts
Negotiation of repayment plans on outstanding debt that benefit both the client and lender
Work with customer in a positive and professional manner to establish full balance repayment plans or settlements
Provide consumer credit assistance, including submission of extension requests and other recovery activities
Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
Demonstrate empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
Read disclosures verbatim each time they are needed
Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month

Required Skills:

At least 1 year of customer service experience or commensurate work, training ,degree and/or military experience
Excellent verbal and written communication skills
Ability to work within the operating hours and days for this position as outlined in the posted job requisition
Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
Must be proficient in dealing with customers issues in both a routine and complex environment
Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Skills:

Credit Assistance and collections experience
Inbound/Outbound call center experience
Banking/financial services experience
Knowledge of banking operations

Required to work from the primary work location listed when not in remote operating stance. Initially you may be required to work from home and/or remotely in this role: o Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection) o Sufficient room to set up a laptop, monitor, keyboard and mouse o Comfortable space to work for a full shift o Quiet, private and SECURE space in which to work
Shift:
1St shift (United States of America)
Hours Per Week:
40

Job Band: H7

Shift: 1st shift (United States of America)

Hours Per Week: 40

Weekly Schedule: Monday-Friday 6:00am-3:00pm or 8:00am-5:00pm

Referral Bonus Amount: 600

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Post Tags : , Phoenix, AZ 85034, jobs in Phoenix, AZ 85034, Credit Assistance Specialist jobs in Phoenix, AZ 85034

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