Customer Care Executive Job Vacancy in IDP Education Ltd Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today
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Company Name : IDP Education Ltd
Location : Gurgaon, Haryana
Position : Customer Care Executive
Job Description : About IDP
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.
For 50 years, IDP has played a major role in international education. We have placed more than 400,000 students into quality institutions in Australia, the United Kingdom, the United States of America, Canada and New Zealand. Today over 225 leading universities across 5 English speaking destinations are IDP clients.
Our brand values recognize our expertise, quality, caring, integrity and the communities we work within.
We strive to continuously develop our dynamic, inclusive work places, we encourage and celebrate cultural differences and views, and we provide opportunities for personal, professional and career development.
IDP Education is also a proud co-owner of IELTS (International English Language Testing System). IELTS is jointly owned by British Council, IDP: IELTS Australia and Cambridge English Language Assessment. Since its launch in 1989, IELTS has become the world’s most popular high-stakes English language proficiency test.
Over 9,000 organizations worldwide accept IELTS as evidence of English language proficiency. Last year, more than 2.5 million tests were taken globally. IDP Education offers the IELTS test in more than 400 test locations in 50 countries.
For more information about IDP, please visit :
https://www.idp.com ; https://www.idp.com/india/studyabroad
Responsibility :
Manage customer queries as per defined process
Ensure customer is explained and satisfied with response provided
Manage calls as per defined AHT
100% customer satisfaction
Zero candidate escalations
95% call response rate
Manage customer queries / complaints over email
Good typing speed and written communication skills
Manage email response rate and candidate TAT
100% customer satisfaction
Zero candidate escalations
Maintain Email response TAT as per company norms
Essential requirements:
Graduate or equivalent Diploma/Professional degree
2 years + experience in BPO or other relevant calling profile
Excellent communication skills – oral and written
High integrity
Good typing speed
Respects diversity in employees
High on energy
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