Customer Care Specialist Job Vacancy in Mainstay Medical San Diego, CA – Latest Jobs in San Diego, CA – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Mainstay Medical
Location : San Diego, CA
Position : Customer Care Specialist

Job Description : Mainstay Medical
Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in Ireland, the United States, Australia, Germany, and the Netherlands.
The Role

Mainstay Medical is seeking a
Customer Care Specialist professional to support in the execution of the strategic commercial launch of ReActiv8®in the U.S. The successful candidate will display the ability to provide excellent customer service by meeting or exceeding customer needs. The role reports into the Senior Director, Sales Operations and is based in San Diego, California.
The Customer Care Specialist is responsible for helping our internal and external customers, during established operating business hours; processing orders received via phone, fax, or electronically and coordinating order fulfillment and invoicing with MML Finance & Operations; meets regularly with supervisor to review orders and work process to ensure customer satisfaction; work will be done in-person at the business location specified by supervisor; may be required to work remotely due to unforeseen issues (i.e. acts of nature).

Position Responsibilities

Maintains customer accounts, pricing, and selection of inventory.
Processes purchase order to fulfill customer orders.
Ensures timely dispatch of shipment documentation and timely notification to customers of shipment schedules and potential advances or delays in shipments.
Ensures the correct product, quantities and lots are shipped to arrive when expected.
Work regularly & efficiently with Finance & Operations partners to coordinate all aspects of the order fulfillment process.
Resolves product or service problems by clarifying the customer’s complaint/concern and determining root cause.
Selects and articulates the best solution to solve problems.
Expedites corrections or adjustment and follow up to ensure resolution.
Builds sustainable relationships of trust through open and interactive communication.
Maintains a positive, empathetic, and professional attitude toward customers at all times.
Communicates with customers and colleagues through various channels.
Authorizes and processes customer returns and credit requests according to established guidelines and procedures.
Completes order documentation and processing according to established guidelines and ISO regulations.
Complete all other related duties assigned.

Positional Competencies

Teamwork – ability to work with all functions within an organization.
Integrity – handle confidential information in an effective manner.
Innovation – able to switch gears when the business requires it.
Leadership – ability to lead by example. Establish credibility within the organization and lead others when warranted.
Written & Verbal Communication – ability to communicate at a high level.

Qualifications

High School diploma or GED required.
Two (2) years of experience working with customer support. Preferred experience working in a Life Sciences company.
Experience with shipping medical products.
Experience using a Computer (MS Office Suite).
Experience using ERP/order entry platforms/digital call center phone systems.
Excellent verbal communications and interpersonal skills.
Demonstrated attention to detail, and data entry accuracy.

Physical Requirements
While performing the duties of this job, the employee is regularly required to stand, walk, or sit at a desk to perform job responsibilities via phone, computer, or fax; see, talk or hear in a standard office environment and independently from remote locations; work after hours maybe required in the event that and order entry issues needs to be resolved in order to address customer needs.

We hope you will join us on this journey to ReActiv8 life!

Visit our company page: https://mainstaymedical.com/
Watch video testimonial from Mainstay Medical patients: https://mainstaymedical.com/patients/#testimonials

Come join a growing and thriving organization! We foster an exciting culture founded on teamwork, bias for action, urgency, and accountability, which allow us to develop meaningful and lasting relationships with our colleagues, the Doctors and Patients we serve.
We offer a competitive package. Our core benefits include: Medical, Dental, Vision, 401(k) Retirement Savings, Life and Short-Term Disability, PTO.
No Search Agents/Agencies/Recruiters
Position is not available for relocation assistance.

This post is listed Under Jobs in general jobs

Post Tags : , San Diego, CA, jobs in San Diego, CA, Customer Care Specialist jobs in San Diego, CA

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company