Customer Care Specialist – Remote Job Vacancy in Medical Guardian LLC Phoenix, AZ – Latest Jobs in Phoenix, AZ – updated today

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Company Name : Medical Guardian LLC
Location : Phoenix, AZ
Position : Customer Care Specialist – Remote

Job Description : Medical Guardian has been named “Top Workplaces” by the Philadelphia Media Network, “Best Places to Work” by the Philadelphia Business Journal, ranked number 24 in The Philly 100 fastest growing companies, and has made the Inc. 5000 eight years in a row. We are seeking experienced customer service professionals to join our team.
Equipment and paid training is provided.*Permanent residency in one of the following states is required: AZ, NV, DE, FL, GA, KY, MA, MD, MI, NJ, NY, OH, PA, SC and TX only*
Check us out on:The Muse https://www.themuse.com/profiles/medicalguardianGlassdoor https://www.glassdoor.com/Reviews/Medical-Guardian-Reviews-E749526.htm
*Start Date: * Monday, April 11thPaid IT Setup / Orientation: 2 hours on Friday, April 8th

PTO available after 60 days. Please commit to perfect attendance during the first 60 days.

*Required Experience: *2 years previous customer service call center or customer-facing experience desired.
*Key Duties and Responsibilities: *

Receive incoming telephone calls from customers needing assistance with their accounts, product, checking on orders and resolving delivery issues.
Maintain superior knowledge of Medical Guardian products, services, shipping and billing practices to ensure that information communicated to the customer is accurate and complete.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Follow up with customers regularly to ensure appropriate changes were made to resolve customers’ problems.
Display positive attitude while communicating with all internal and external customers.
Perform other duties and responsibilities as assigned.

*Required Skills: *

Associates or Bachelor Degree (preferred); High School Diploma required
Computer proficient with the ability to multi-task.
Professional and enthusiastic, with a pleasant telephone manner.
Effective active listening skills required with ability to probe to ensure appropriate resolution.
Strong communication, organization and time management skills.

Founded in 2005, Medical Guardian is a leading provider of innovative medical alert systems that empower people to live a life without limits. A member of the National Aging in Place Council, Medical Guardian is headquartered in Philadelphia and provides support to hundreds of thousands of people across the country who are ready to take on the next chapter of life while remaining safe living in their own home. Whether it’s an in-home system or a mobile device with GPS capabilities, Medical Guardian has the personal medical alert device to meet an array of needs and lifestyles.Medical Guardian has been named “Top Workplaces” by the Philadelphia Media Network, “Best Places to Work” by the Philadelphia Business Journal, ranked number 24 in The Philly 100 fastest growing companies, and has made the Inc. 5000 eight years in a row.Here at Medical Guardian, we believe that we are doing more than selling medical alert devices; we’re saving lives. Learn more about Medical Guardian by visiting www.medicalguardian.com
Job Type: Full-time

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