Customer Engagement and Loyalty Leader Job Vacancy in IKEA Conshohocken, PA 19428 – Latest Jobs in Conshohocken, PA 19428 – updated today
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Company Name : IKEA
Location : Conshohocken, PA 19428
Position : Customer Engagement and Loyalty Leader
Job Description : We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement. To attract, retain and engage customers to IKEA as well as to maximize loyalty and customer lifetime value, often but not always by leading members of the Customer Engagement team.
WHAT YOU’LL BE DOING DAY TO DAY
Develop and implement the country engagement strategy that contributes to the overall marketing objectives, and is aligned with country digital customer framework and global engagement direction
Identify and drive the strategic contribution from multiple customer groups to deliver to business goals
Responsible to define local company benefits and other loyalty programs/customer clubs
Responsible for briefing CRM hub on common content needs for multiple customer groups as well as relevant data compliance needs
Responsible for identifying and developing local content to fill gaps in the common CRM customer offerings and journey
Responsible for managing local process (including agency partner) for market relevant trigger executions, securing highest standards in data compliance and execution
Lead matrix of store based company co-workers to maximize company impact in stores with special focus on new member recruitment and member identification
Leverage performance indicators (in cooperation with insights and analytics functions) within commercial and beyond, identifying needs/gaps that need to be closed to achieve business and marketing objectives
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact
Contribute to the integrated multichannel development through implementing 1:1 marketing in order to contribute to the business goals
Job Requirements:
Formal qualifications in Marketing, Business intelligence or equivalent
Minimum 7 years of experience in Loyalty programs and delivering results
Minimum 2 years of experience in leading and influencing co-workers and teams
Experience from retail, preferably home furnishing sector
Experience in planning, driving output and measuring performance (business and people)
Job Type: Full-time
Pay: From $73,036.00 per year
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home
Schedule:
Monday to Friday
Ability to commute/relocate:
Conshohocken, PA 19428: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
May we communicate with you via text (SMS) about your application?
Which number should we text you on?
Experience:
loyalty program: 7 years (Preferred)
Work Location: One location
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