Customer Experience Specialist – Concern Job Vacancy in TTEC Houston, TX – Latest Jobs in Houston, TX – updated today

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Company Name : TTEC
Location : Houston, TX
Position : Customer Experience Specialist – Concern

Job Description : Requisition Title : Customer Experience Specialist – Concern (0388I)US-TX-Houston
Description
At Percepta, we bring first-class service across each market we support. As a Seasoned Agent, you’ll be a part of the Concern/Case Management Team, creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

Create cases so resolve our customers’ concerns related to their vehicles
Provide highest level of customer support through omni-channel solution (contact may include, voice calls, emails, chat, and SMS)
Ensure frequent followups with customers and dealerships
Use excellent resources to find processes and information to help with resolving concerns
Accurately disposition and document cases
Collaborate via chat rooms to collaborate and discover best practices in resolving concerns
Use critcal thinking and feel a sense of accomplishment after you have resolved a case

What You Bring to the Role

High school diploma (or equivalent) required; College degree is a plus
2 years call center and work-from-home experience, preferred escalations or retention experience
Excellent written and oral communication skills required
Proficient with use of technology, systems, and software
Ability to utilize a PC to communicate with others
People-oriented and great at building relationships
Broad knowledge of the automotive business preferred
Work independently using both logic and intuition to reach appropriate conclusions
Display a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and customers
Make appropriate decisions and exhibit sound judgment
Listen to others and respect differences of opinion
Analyze data, track trends, and retrieve relevant information to complete a task

What You Can Expect

Pay rate of $19. 50 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
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