Customer Service Advisor Job Vacancy in Glen Recruiters Amritsar, Punjab – Latest Jobs in Amritsar, Punjab – updated today

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Company Name : Glen Recruiters
Location : Amritsar, Punjab
Position : Customer Service Advisor

Job Description : Job descriptionGlen Recruiters are Vancouver based company which is specializing in providing the staffing solutions to our clients. We provide comprehensive permanent, contract and temporary recruitment services and are passionate about matching exceptional talent with exciting new opportunities. We pride ourselves on our partnership approach to recruitment, meaning we work with our clients with the aim of getting to know your business and culture, so we can source the best talent for your team over the long-term.The Customer Service Advisor serves as the initial customer contact for telephone calls to Glen Group of Companies. The Associate screens the call to understand the nature of the inquiry and satisfactorily resolve the request. This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures, while ensuring that Glen Groups’ Core Values are demonstrated in all activities.Accountabilities:Provide efficient and effective customer service to our clients and customersRespond to customer inquiries promptly and accurately with a high level of professionalismRoute relevant information to other departments and locations as appropriate via Action RequestDevelop and maintain knowledge of Glen Group OperationsHandle job duties in their appropriate priority with accuracy and efficiencyEnsure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and proceduresKeep up to date with information shared through different modes of communication (email memo’s, policies, Standard Operating Procedures, and meetings)Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g., irate customers, high call volumes), and make sound judgment callsMaintain confidentiality involving any information made available directly or indirectly about clients including candidates, employees, and the companyWork in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and proceduresRequirements:Bachelors in any field and minimum 1 year of relevant experienceGood verbal and written communication skills, courteous telephone mannerAbility to work in a structured, fast-paced environment with changing prioritiesMust be comfortable with PC based technology, keyboarding and navigating through the applications required to source informationExcellent problem-solving skillsTeam player as well as the ability to work independentlyFlexible to work in a shift environment which may include weekendsDesire to meet and exceed pre-defined performance goalsWe are looking for passionate individuals who share in the importance of our values: Caring, Customer Centered, adaptable and Teamwork and can live these values with us every day.Job Types: Full-time, PermanentSalary: From ₹20,000.00 per monthJob Types: Full-time, Regular / PermanentSalary: Up to ₹20,000.00 per monthSchedule:Night shiftEducation:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English (Preferred)Hindi (Preferred)

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