Customer Service Associate Job Vacancy in The Luxury Closet Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today
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Company Name : The Luxury Closet
Location : Gurgaon, Haryana
Position : Customer Service Associate
Job Description : About usThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms, and build a company that inspires the smart modern day luxury consumer. In Dubai, we have learnt to dream big, think far, and do what no one thought possible. The Luxury Closet embodies these ideals, and aims to build an iconic brand and company that will connect luxury connoisseurs, and change the future of luxury shopping. Our mission is to be the leading marketplace for luxury shoppers in the GCC region. We will build a destination that has world class customer experience, differentiated technology and operational performance, and exceptional reach into the closets of the region. We were ranked as the Top 100 Startups Globally by Red Herring in 2016 and Top 4 Startups in UAE by Forbes Magazine, however, we care less for accolades, than our NPS.Some facts about The Luxury Closet:TLC has raised $18m till date across 3 funding roundsTLC focuses on resale of perfect condition items from high end brands like LV, Hermes, Rolex from sellers across Middle East, which globally has the highest per capita spend on luxury.Founded in 2012, it has expanded rapidly and delivered robust growth. TLC direct-to-consumer sales in MENA represent 60% of revenues and overwhelmingly extends to 40% from Asia to The USA.Resale has proved to be a Resilient and High growth Business Model, with TLC’s sales growing nearly 100% YOYTLC was ranked as Top 100 startups in Arab World by World Economic Forum https://widgets.weforum.org/arabstartups/About the roleCustomer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world’s best customer experience.ResponsibilitiesRoles and responsibilities: The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities: -Managing all channels of Customer interaction, email, chat, phoneIdentifying and assessing customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationBuild sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the CompanyAim at converting general inquiries into a saleAspire to bring customer delight in each and every interactionProvide accurate, valid, and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documents where applicableFollow communication procedures, guidelines, and policiesMaintain positive and professional interaction with all the departments associated with the Customer Service departmentRequirementsKnowledge -Knowledge of English language, written and oralBasic knowledge of MS OfficeLuxury Brands Knowledge is an added advantageSkills -Comprehension Skills – Ability to comprehend Customer’s queries and concerns and provide a customer-focused solutionTime Management – Ability to multi-task and decide prioritiesService Orientation – Actively looking for ways to help peopleAttitude -Flexibility – Willingness to work in different shiftsOpenness – Open to ideas and feedbackProfessional Experience -1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.Job Type: Full-time
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