Customer Service – Call Center – WFH Available – Free Healthcare Benefit for Entire Family Job Vacancy in Redirect Health Scottsdale, AZ 85254 – Latest Jobs in Scottsdale, AZ 85254 – updated today
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Company Name : Redirect Health
Location : Scottsdale, AZ 85254
Position : Customer Service – Call Center – WFH Available – Free Healthcare Benefit for Entire Family
Job Description : At Redirect Health, we offer FREE HEALTHCARE TO EMPLOYEES AND THEIR FAMILIES! We are a company that believes if you take care of your employees, they will take care of your customers.
Our mission is Easy & Truly Affordable Healthcare for Everyone. We believe our success in this mission is contributed to the talent on our teams.
Essential to our Mission, this individual will inspire people to tell their Redirect Health Story, and make it easy for their teammates to do the same.
The Member Experience Operator is a healthcare professional, responsible for helping our Members navigate the complex healthcare system. This individual works closely with our Members, giving them an inspiring and positive experience when calling in to our 24/7 EverydayCare line.
Shift Info: Variety of Shift Options Based Off of Business Needs – Need Flexible Team Members
Location: RDH North Scottsdale Headquarters, WFH Available
Position Responsibilities:
Ability to create a great member story by helping members feel confident with their care navigation.
Strong attention to detail and an inquisitive drive to analyze information and data.
Must be attentive and responsive to the emotional needs of Members by starting with, “Yes, we can help you.”
Confident in following a process and comfortable raising a hand when there is a process breakdown or opportunity for improvement.
Understands and shares the Vision and Metrics for the Inbound Team.
Answer 90% of incoming calls/texts; Return any texts and VM’s in 15 minutes or less; raises hand when time limits goes over.
Promptly answers incoming calls/texts from RDH Members and assists with their needs.
Documentation of all member interactions in EMR and handoff any additional care plans to appropriate team members.
Fulfilling the on-call requirements. Shifts will be determined based on staffing needs and will be paid additional compensation for being on call.
Availability on holidays to cover on-call shifts throughout the year.
Position Requirements:
1 Year of experience in a Customer Service related role, Required
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation, Required
1 year of telephonic customer service with heavy call volume, Preferred
Proficiency in using Microsoft word, Excel, and an Electronic Medical Record system, Preferred
Bilingual (Spanish/English), Highly Desired
Benefits:
FREE HEALTHCARE BENEFIT FOR YOU AND YOUR FAMILY – NO PAYROLL DEDUCTION
Dental & Vision Insurance
Paid Sick & Vacation Time
Access to a 401K saving plan after 6 months
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Post Tags : , Scottsdale, AZ 85254, jobs in Scottsdale, AZ 85254, Customer Service – Call Center – WFH Available – Free Healthcare Benefit for Entire Family jobs in Scottsdale, AZ 85254
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