Customer Service Representative 4016 Job Vacancy in DISYS Houston, TX – Latest Jobs in Houston, TX – updated today
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Company Name : DISYS
Location : Houston, TX
Position : Customer Service Representative 4016
Job Description : Title: Customer Service Rep
Location: Houston, TX
Duration: 12+ Months
Description:
Work From Home Requirements: – Quite space to conduct business, free of distractions- Broadband/DSL internet connection with the ability to hard wire connect through an ethernet cord- Workstation in home should have the space needed for two 24 inch monitors and a desktop computer- Attendance required 100% through training
Equipment Distribution: – Equipment will be shipped
Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.
Job Responsibilities
Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting.
Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
Support agent/customer relationships; maintain each agency’s brand.
Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
Adhere to standard operating procedures and consistently utilizes resources provided.
Stay updated and properly executes upon newsflashes, new workflows and processes.
Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads, ILTR, NPS and reliability.
Billing experience preferred.
Job Types: Full-time, Contract
Pay: $14.00 – $15.00 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday
Experience:
Call center: 1 year (Preferred)
Work Location: One location
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