Customer Service Representative/Executive Job Vacancy in ITCottage Ludhiana, Punjab – Latest Jobs in Ludhiana, Punjab – updated today

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Company Name : ITCottage
Location : Ludhiana, Punjab
Position : Customer Service Representative/Executive

Job Description : -Manage large amounts of incoming calls

-Generate sales leads

-Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies

-Take the extra mile to engage customers

Requirements
Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree
Required Qualification: Graduate / Female
Female

This post is listed Under Jobs in general jobs

Post Tags : , Ludhiana, Punjab, jobs in Ludhiana, Punjab, Customer Service Representative/Executive jobs in Ludhiana, Punjab

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