Customer Service Representative Job Vacancy in Cognizant Phoenix, AZ – Latest Jobs in Phoenix, AZ – updated today
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Company Name : Cognizant
Location : Phoenix, AZ
Position : Customer Service Representative
Job Description : Join our team and you’ll tackle projects that continuously sharpen your technical skills, your talent for solving problems and your ambitions!
Cognizant, a Fortune 200 corporation, is looking for a dynamic Customer Service Representative in Mesa, AZ to assist the customers in having a world-class experience in driverless vehicles. Our agents are encouraged to display critical thinking, analytical skills, high attention to detail, technical writing and good communication and interpersonal skills.
Part of the Driver Support team at the front lines of managing customer expectations, calming nerves, and providing general support for our users as they join us on this path towards safer and more comfortable transport.
Responsible for responding to customer contacts across phone, email, and chat channels, providing troubleshooting advice, and ensuring our customers have a great experience with this new technology
Experience and skill
0 to 2 years of customer service experience. Experience for a ride sharing service / car company preferred.
Basic technical troubleshooting knowledge
Experience/ Knowledge of answering incoming ride related phone calls
Ability to coordinate and work with emergency response teams for emergency-based assistance
Advise customers/riders of troubleshooting steps regarding ride bookings & payment assistance
Role & Responsibilities
Provide guidance and support to our drivers via phone, chat, and email
Compose thoughtful, concise messages that align with voice across all channels
Monitor rider interactions through visual and audio prompts in our internal tools
Escalate issues that arise while troubleshooting to Team Leads
Monitor user interactions and prioritize inquiries through our internal CRM system
Maintain up to date knowledge of self-driving technology, our service, and M
Messaging by completing new trainings and knowledge checks in a timely manner
Work in time-sensitive situations under pressure in a user-focused environment
Meet internal metrics such as quality, performance SLAs and shift adherence
What’s in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, employee stock purchase program, and many other benefits.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 25 2022
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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