Customer Service Representative Job Vacancy in EverWash Philadelphia, PA – Latest Jobs in Philadelphia, PA – updated today

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Company Name : EverWash
Location : Philadelphia, PA
Position : Customer Service Representative

Job Description : Note: This is a remote-flexible position. You may work 100% remotely, provided you are able to come into the office (Philadelphia, PA) for initial training and on an as-needed basis.
Are you looking for the opportunity to make a significant contribution to a growing team? Want to bring your client-oriented talents to one of Philadelphia’s quickest growing startups? EverWash is adding thousands of new users each month and is disrupting the car wash industry through a membership-based business model. We work with our Wash Partners to provide them with a platform to advertise their unlimited monthly car wash plans and attract new customers.
Our Partner Growth team is expanding, and we are seeking a Customer Service Rep, who will eventually grow into an Account Manager position to support and nurture fruitful, long term relationships with the car washes we support and drive additional membership growth for. As their main point of contact, you will not only own a book of business and serve as our clients’ first line of support, but also help drive their continued growth over the partnership’s lifespan. The successful candidate will leverage strong relationship-building skills to find additional avenues of partnership, including cross-selling additional value-added products and services.
EverWash has been ranked on the a16z Marketplace 100 for the second year in a row, which highlights the largest and fastest-growing consumer-facing marketplace startups and private companies such as StockX, Spot Hero, MasterClass, and Offer UP.
WHAT YOU’LL DO
We are looking for a Customer Service Rep / Account Manager who will be responsible for deepening EverWash’s existing Wash Partner relationships. Over time, you will:

Address incoming questions and concerns from our Wash Partners via phone and email
Own an individual book of business to support our Car Wash Partners after they have been onboarded, ensuring EverWash is meeting their needs.
Set and coach toward 90-day goals for new Wash Partners, conducting needs assessments and guiding them to participate in a repertoire of strategies to improve their sales.
Develop a strategic calendar of check-ins and regular business reviews with existing Wash Partners.
Develop strong relationships and leverage them to recommend and cross-sell EverWash value-added products/services.
Troubleshoot issues, make sure marketing materials continuously meet quality standards, and ensure ongoing partnership satisfaction.
Work with the broader Account Management team, contributing to longer-term strategy and process improvement
Have the potential to grow with our company into future opportunities and leadership roles.

WHO YOU ARE
This is an excellent position for a recent college grad or someone early in their customer service career. We pride ourselves on having a tight-knit team of people who are invested in our company, and who are committed to helping each other, our users and our expanding roster of car wash partners realize their full potential! You’ll be successful if you are:

Strong at building relationships and providing excellent customer service, whether in an Account Management position or another client-facing role (a wide variety of backgrounds are welcome!)
A self-starter and expert time manager.
Able to communicate at a high level with car wash owners and attendants as well as our sales team, launch/training specialists, and onboarding specialists.
Adept at learning new technologies, such as Salesforce and GoVisually.
Familiar with social media platforms and strategies.
A team player who is willing to collaborate and suggest improvements to our processes.
Ideally located within the tri-state area (PA, NJ, DE).
Willing to travel occasionally to conduct onsite check-ins/training with Wash Partners.
Excited to thrive in a fast-paced startup culture.

ABOUT EVERWASH
EverWash works with car wash owners to grow the success and membership of their businesses. We have experienced enormous success and growth because of the smart, entrepreneurial people who make up our core team. If you are ready to make a significant contribution to our team, please apply for this position today.
COMPENSATION & BENEFITS
This is a full-time position that pays hourly.
As an EverWash team member, you will be entitled to all the benefits we offer regular full-time employees, including:

Health/vision/dental benefits
Company-paid group term life insurance
Flexible Spending and Health Savings Accounts (FSA & HSA)
Paid Time Off
Remote flexibility

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