Customer Service Representative Job Vacancy in Evitamin Business Consulting Pvt. Ltd. Indore, Madhya Pradesh – Latest Jobs in Indore, Madhya Pradesh
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Company Name : Evitamin Business Consulting Pvt. Ltd.
Location : Indore, Madhya Pradesh
Position : Customer Service Representative
Job Description : Oversee all aspects of managing relationships with new and existing clients and prospects;Establish strong business and personal relationships with client accounts and prospects;Act as a customer advocate, evangelist and represent the business and technical needs of Third Octet client and prospects;Establish strong working relationships and communication channels with key Third Octet vendors and solution partners;Maintain and grow account base through proper balance of maintenance and care;Work with clients to understand their business issues and provide solutions that meet their needs;Be alert for and report changes in market conditions, competitive activities, and customer preference or needs;Explore new product offerings that may align with existing Third Octet portfolios, be it internally or externally driven;Maintain in-depth knowledge of company’s and client’s strategic business plans;Identify solution stacks within Third Octet’s portfolio, and be able to identify where, why, and how Third Octet can facilitate the business and technical needs of clients;Liaise with technical teams to understand strengths and service offerings, especially within the managed services practice;Maintain collaborative approach to client and team engagement and awareness of activities;Contribute to the development and fine-tuning of sales process, procedures, and policy;Complete assigned ConnectWise training to understand processes and ongoing responsibilities regarding tracking the sales process as well as time and expensesMonitor sales activity in ConnectWise and assist the Sales Representatives where neededContribute to the development and success of proposals, responses, and client events;Attend weekly sales meetings and ensure sales opportunities are compliant with company policy;Document internal processes and procedures related to duties and responsibilities;Job Types: Full-time, Regular / PermanentSalary: From ₹10,000.00 per monthBenefits:Flexible scheduleSchedule:Day shiftSupplemental Pay:Performance bonusEducation:Higher Secondary(12th Pass) (Preferred)Experience:Telecommunication: 1 year (Required)Customer service: 1 year (Required)Language:English (Required)Hindi (Preferred)Speak with the employer+91-XXXXXXXXXX
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