Customer Service Representative Job Vacancy in Iannarino Fullen Group Phoenix, AZ 85008 – Latest Jobs in Phoenix, AZ 85008 – updated today

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Company Name : Iannarino Fullen Group
Location : Phoenix, AZ 85008
Position : Customer Service Representative

Job Description : This great telematics and Mobile Resource Management company in Phoenix has 4.1 million subscribers and they are looking for Customer Service Representatives! If you’re looking for growth opportunities, comprehensive benefits, a remarkably stable company, and a chance to work with fantastic people, then read on!
What we offer:

A fast paced, highly collaborative environment, where you hard work makes a positive impact and is noticed!
Highly Competitive Compensation Packages!
Opportunities for Career Growth!
Medical, Dental, Vision and 401k with company match!
On-site fitness center!
Newly remodeled buildings with open, collaborative workspaces!

Responsibilities:

Maintain a constant focus on exceeding the customers’ expectations the first time, every time.
Provide timely, quality, front-line support and act as primary contact for field staff and end users.
Perform Tier 1 technical troubleshooting and problem-solving.
Provide call-handling, incident management, and communication skills to accurately diagnose incident and determine necessary path for resolution.
Utilize active listening and documentation skills to capture all steps taken by field staff and end users during support interaction.
Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution.
Ability to work in fast-paced environment and quickly adapt to process changes.
Operate proprietary web-based CRM and spreadsheet applications

Qualifications:

Ability to operate multiple applications/windows on multiple monitors and toggle between them quickly is required
High School diploma or equivalent GED preferred
1 or more years of Call Center experience within a medium to large enterprise environment.
Exceptional customer service skills and ability to promote a positive interactive exchange.
Competent in communicating technical information to technically inclined and non-technical
Ability to multi-task, follow exacting processes and procedures and take direction positively.
Flexible schedule

Job Type: Full-time
Pay: $17.00 – $18.00 per hour
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Paid training
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
No nights

Education:

High school or equivalent (Preferred)

Work Location: One location

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Post Tags : , Phoenix, AZ 85008, jobs in Phoenix, AZ 85008, Customer Service Representative jobs in Phoenix, AZ 85008

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