Customer Service Representative Job Vacancy in Parker & Sons Phoenix, AZ 85034 – Latest Jobs in Phoenix, AZ 85034 – updated today
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Company Name : Parker & Sons
Location : Phoenix, AZ 85034
Position : Customer Service Representative
Job Description : Overview:
Parker and Sons is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR’s schedule service appointments and update customer’s accounts.
Want to work for the best with the best? Join Parker and Sons as Customer Care Representative where you will make outbound calls, receive inbound calls, and schedule appointments to assist our important customers. We promise this will be a great opportunity for you!
What’s in it For Me?
Compensation: $45,000 to $65,000/yr
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities:
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications:
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
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Post Tags : , Phoenix, AZ 85034, jobs in Phoenix, AZ 85034, Customer Service Representative jobs in Phoenix, AZ 85034
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