Customer Service Representative Job Vacancy in XPS Solutions Fort Worth, TX 76112 – Latest Jobs in Fort Worth, TX 76112 – updated today

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Company Name : XPS Solutions
Location : Fort Worth, TX 76112
Position : Customer Service Representative

Job Description : Our customer service team is the Core of what we do here at XPS Solutions, Ltd. We offer solutions to identify opportunities, and serve thousands of customers – one at a time.
As part of our team, you’ll play a front-line role by impacting the customer’s experience – from scheduling appointments, answering questions and delivering great service.
Our Vision is driving each customer’s experience being Helpful, Friendly, and Kind approach – this is how we do what we do!
XPS Solutions is growing and has limited opportunities for dependable, motivated, qualified professionals interested in joining our winning team as a Customer Service Representative.

Visit our website www.xpsusa.com to apply. Only fully completed applications will be considered further in hiring process.

COVID 19 NOTICE
Customer Service position is currently remote and candidates that wish to work from home are required to have:

Internet connection
Webcam for training
Own a desktop and/or laptop computer (Macs, Notebooks, Chromebooks are NOT compatible with our software)
PC must have Windows 10 or recent w/ 8GB of RAM and 200 GB Hard Drive or SSD
Quiet area set up with no distractions or loud noises

However, employees are allowed to work onsite with respect to social distancing and enforcing safety measures/protocol – if not able to meet the above requirements to work from home. Please DO NOT apply if you do not meet the requirements to work from home and is unwilling to work in office with respect to safety measures.
TRAINING (REMOTE)

5 day training class from 8AM to 4:30PM, no weekend training
Next class is scheduled for April 11, 2022- seats are filling up fast so submit your resume and application today!!

REQUIRED HOURS

Must be able to work 1 weekend day each week with an alternate day off during the week
Up to 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily)

Earliest shift start at 9AM

Up to 29 hours per week for Part Time

Earliest shift start at 9AM

Must exhibit excellent punctuality and reliability in regards to work schedule
Shift available: Monday – Saturday: 9AM – 5:30PM, 10AM to 6:30PM, 11AM – 7:30PM, 12:30PM to 9PM, 1:30PM to 10PM
Sunday shift: 9AM – 5PM

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Effectively able to handle continuous flow of inbound calls (80-120 calls per shift)
Comprehend customer’s requests for rental services
Proactively assisting customers’ basic needs and problem solving
Ability to multi-task and possess active listening skills
Utilize excellent spelling and grammatical skills to relay written messages as necessary
Accepting payments via phone
Assisting prospective customers and upselling services
Offering customer support via Live Chat
Performing other duties as needed and assigned by supervisor

ESSENTIAL SKILLS AND EXPERIENCE :

High School Diploma
Associate’s Degree is a PLUS
Bilingual is a PLUS
Call Center Experience is a PLUS (inbound/outbound)
Must be able to speak and read English clearly, professionally, and fluently
Have good Patience -Attentiveness – Clear Communication – Effective Listening, with each customer interaction
Must be able to type a minimum of 35 WPM
6 months+ in customer service role
Experience working with a PC and be able to maneuver multiple screens simultaneously

COMPENSATION/PAYROLL SCHEDULE

Variable compensation

Base pay starts at $13 per hour and can earn up to $22 per hour
Hourly rate is determined based upon performance during each pay period, please ask for details during interview

Semi monthly – check dates 15th and Last day of the month

1st – 15th is paid on the last day of that month
16th – last day of the month is paid on the 15th of the following month

BENEFITS

Paid Training!!!
Remote WFH (temporarily due to COVID 19)
Fringe Membership (earn points for your performance to receive discounts to online and in store retail)
Vacation and Sick pay accruals
Medical, Dental and Vision Plans
Urgent Care Membership
Company paid Life Insurance with option to enroll in additional Voluntary Life
Company paid LTD with option to enroll in Voluntary STD
401(K) with matching opportunity

NO PHONE CALLS PLEASE
EQUAL OPPORTUNITY EMPLOYER
DRUG SCREEN AND BACKGROUND CHECK REQUIRED

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Post Tags : , Fort Worth, TX 76112, jobs in Fort Worth, TX 76112, Customer Service Representative jobs in Fort Worth, TX 76112

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