Customer Service Representative Remote Job Vacancy in Annuity Health Philadelphia, PA – Latest Jobs in Philadelphia, PA – updated today

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Full Details :
Company Name : Annuity Health
Location : Philadelphia, PA
Position : Customer Service Representative Remote

Job Description : The Customer Service Representative represents the company in all communications with patients. This position is responsible for ensuring all discretionary collection activities comply with the company’s compliance management system, policies/procedures, and are conducted in the best interest of our client, Annuity Health, and the patient. This position is also responsible for achieving all assigned revenue, production, performance, and compliance benchmarks.
JOB DUTIES & RESPONSIBILITIES:

Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times
Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements
Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques
Achieve all assigned goals
Properly identify individual account situations, and provide appropriate resolution
Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up
Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution
Keep route maintenance backlog at an acceptable level
Recognize pressing issues and escalate to management as they occur
Work well with team members/management and not contribute to unproductive group conflict or negativity
Represent the Company in a positive manner through professional conduct, attitude, and appearance
Follow Company confidentiality and security policies and procedures
Understand and comply with company policies and procedures
Other duties as assigned

JOB QUALIFICATIONS:

Previous collection experience preferred
Excellent Communication Skills required
Basic Computer Skills required
Customer Service Skills
Conflict Resolution Skills
High attention to detail

EOE / Drug Free Workplace

Education Required

High School or better

Skills Required

Typing skills
Punctual and dependable
Professional demeanor, conduct, & appearance
Problem solving skills
Positive attitude
Negotiation skills
Money motivated
Goal oriented
Customer service skills
Compliant
Communication skills
Basic computer skills
Ability to think on the fly
Ability to accept constructive criticism

Behaviors Required

Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject

Motivations Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help

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