Customer Service Representative – Service Desk Delivery Level 1 Job Vacancy in Kyndryl Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today
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Company Name : Kyndryl
Location : Gurgaon, Haryana
Position : Customer Service Representative – Service Desk Delivery Level 1
Job Description : 517606BR
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
This specialty advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements.
Apply Knowledge of ITIL;Apply Knowledge of Ticketing Tools;Apply Knowledge of Wireless;Apply Windows Vista Skills;Apply Windows v7 Skills;
Required Technical and Professional Expertise
They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
Apply Knowledge of ITIL;Apply Knowledge of Ticketing Tools;Apply Knowledge of Wireless;Apply Windows Vista Skills;Apply Windows v7 Skills;
Preferred Technical and Professional Experience
They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Country/Region
India
State / Province
HARYANA
City / Township / Village
Gurgaon
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Technical Specialist
Role ( Job Role )
Computer Operator
Employment Type
Full-Time
Contract type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?
No
This post is listed Under Jobs in general jobs
Post Tags : , Gurgaon, Haryana, jobs in Gurgaon, Haryana, Customer Service Representative – Service Desk Delivery Level 1 jobs in Gurgaon, Haryana
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