Customer Service Representative – Work from home- Houston Area Job Vacancy in FMA Alliance, Ltd (Willowbrook Mall Area) Houston, TX – Latest Jobs in Houston, TX – updated today

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Company Name : FMA Alliance, Ltd (Willowbrook Mall Area)
Location : Houston, TX
Position : Customer Service Representative – Work from home- Houston Area

Job Description : About us
FMA Alliance, Ltd (Willowbrook Mall Area) in Houston, TX.
POSITION PURPOSE: Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.
SPECIFIC DUTIES:

Answer all questions and guide borrowers through the application process
Update consumers account information during and after each call.
Identify payment options; setup payment arrangements as appropriate.
Required to maintain their daily and monthly service level expectations
Initiate effective outbound calls and receive inbound calls.
Ensure client/company quality standards are met
Assure the best interests of the company are maintained.
Provide management with information on any suspected work or personnel problems.
Continued training in UDAAP and compliance policies.
Other duties as required and fulfilling other duties as assigned.

ESSENTIAL JOB FUNCTIONS:

Have full range of motion in wrists, fingers, and thumbs
Be able to sit at a desk for extended periods of time
Have normal or corrected vision to read computer screens and printouts
Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
Perform basic math functions including addition, subtraction, multiplication and fractions
Strong oral and interpersonal communication skills
Meet client guidelines and have clear understanding of client policies
Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

Maintain professional, courteous treatment of clients, coworkers, and consumers
Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
Meet FMA’s Standards for attendance and promptness.
Demonstrate problem solving ability
Excellent computer skills
Working knowledge of billing practices and techniques
Excellent verbal and written communications skills
Ability to handle problems
A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

High school Diploma or equivalent.
Previous customer service billing experience a plus
Basic Microsoft office applications
Must be able to pass background check and drug screen as permitted by law

Job Type: Full-time
Pay: $14.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekend availability

COVID-19 considerations:Job training will be done on-site. To keep staff safe we are performing temperature checks at the door, creating social distancing, masks are required and providing hand sanitizer. Once training is complete, staff is assigned to work from home.
Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Required)

Work Location: Multiple Locations

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Post Tags : , Houston, TX, jobs in Houston, TX, Customer Service Representative – Work from home- Houston Area jobs in Houston, TX

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