Customer Success Coordinator Job Vacancy in BuildOn Technologies Houston, TX 77060 – Latest Jobs in Houston, TX 77060 – updated today

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Company Name : BuildOn Technologies
Location : Houston, TX 77060
Position : Customer Success Coordinator

Job Description : Job Purpose
The BuildOn Customer Success Coordinator works to ensure that our valued customers receive the highest level of service and satisfaction. They do this by overseeing and coordinating interactions between the customer’s team and BuildOn Technologies.
They make certain that specific customer requests and issues are handled efficiently and accurately by the correct BuildOn Team, and that responses get back to the customer in a timely manner. Their goal is to maximize customer satisfaction and build customer loyalty by handling the responsibilities below.
Primary Duties & Responsibilities

Participate in recurring customer meetings (in person, phone, video call) to facilitate direct communications on customer requests or issues
Capture customer feedback, requests, and relevant issues from customer meetings to share with the appropriate BuildOn Solution Team
Interact daily with BuildOn Solution Teams to ensure timely completion of customer requests and to identify any possible impediments to the fulfillment of the requests
Provide daily updates to BuildOn customers on the status of request fulfillments via email or designated customer portal
Monitor the BuildOn system to capture the range of requests and issues to assist BuildOn in the analysis of potential customer service and technology improvements
Assist with compiling and utilizing data for reporting needs

Qualifications & Required Skills

Leadership: Effectively lead and motivate the team toward successful completion of requests
Time Management: Establish a clear vision with the team to prioritize workflow and project deadlines
Risk Management: The ability to spot potential risks before they evolve into full-fledged issues
Communication: Exceptional relationship building and communication skills
Organization: Strong organizational skills and attention to detail
Task Management: Experience with Trello or other project management software
Microsoft Office: Proficiency in Excel and Outlook required
1-2 years Customer Service experience required
Knowledge of the residential homebuilding industry a plus
Education: College Degree Preferred. Minimum of High School Diploma or equivalent required

Working Conditions

40-hour work week required
In office, cubicle environment
Travel as needed

Physical Requirements

Standard office environment

Direct Reports

No direct reports

Please follow this link and complete our brief pre-employment survey as part of the application process:
https://www.cultureindex.com/c/13FE7E
(Enter BuildOn Customer Success Coordinator as the job title.)
Job Type: Full-time
Pay: $55,000.00 – $59,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

COVID-19 considerations:Common surfaces are sanitized regularly. Spacious seating arrangements with social distancing in mind.
Ability to commute/relocate:

Houston, TX 77060: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Have you completed the survey located at the bottom of the job description? This is a part of BuildOn’s application process.

Experience:

Customer service: 2 years (Preferred)

Work Location: One location

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