Customer Success Specialist (Billing) Job Vacancy in Bitwarden Phoenix, AZ – Latest Jobs in Phoenix, AZ – updated today

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Company Name : Bitwarden
Location : Phoenix, AZ
Position : Customer Success Specialist (Billing)

Job Description : Bitwarden promotes better internet security and safety with an open source password management solution for individuals, teams, and business organizations.

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. You’ll need to think outside the box in order to bring fresh ideas and solution suggestions that will help improve our processes.

Bitwarden is an all-remote team, and we are looking for someone based anywhere in the United States, with a strong preference for candidates based in or near the Pacific time zone.

RESPONSIBILITIES
Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
Answer customer questions about billing and account status
Accurately identify and resolve any billing and account errors or issues
Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
Setup and maintain customer accounts in the billing system
Assist with other accounting duties and participate in departmental projects to meet business needs
WHAT YOU BRING TO BITWARDEN
A passion for helping Bitwarden users
A strong sense of empathy and the ability to advocate for others
Experience with customer service and communicating billing issues with customers and other internal department
Understanding the sensitivity of working with confidential, billing, and accounting information
Superb organization, attention to detail, and time management skills
Excellent written and verbal communication skills
Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
Strong work ethic
Experience multitasking in a cross-functional, fast-paced environment
Working knowledge of Google G Suite and/or Microsoft Office applications
Experience with cloud and/or web-based applications is a plus
Experience working with Stripe is a plus
Experience in retail or other fast-paced customer facing environments is a plus
WHAT TO EXPECT IN THE INTERVIEW PROCESS

Selected candidates will be invited to schedule a screening call with People Ops and then progress through the following stages:

Interview with our Customer Success Operations Manager
Interview with our Director of Customer Success
Interview with our Chief Customer Officer
Interview with our CEO

Successful candidates will be asked to authorize and complete a background check in addition to reference checks. We do not discriminate based on having a criminal record and we encourage candidates to be open with us about anything that may come up on the report so we can discuss in advance and determine impact on the role and company.

A FEW REASONS TO WORK WITH US
Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
Learn and grow. Take on new challenges with the support of your team.

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

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