Customer Success Specialist Job Vacancy in National Bitcoin ATM San Diego, CA – Latest Jobs in San Diego, CA – updated today

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Company Name : National Bitcoin ATM
Location : San Diego, CA
Position : Customer Success Specialist

Job Description : Department
Customer Support
Reports ToHead of Customer Support
Job OverviewWe are looking for a Customer Success Specialist to join our growing team and provide a one of a kind experience to National Bitcoin ATM customers and those curious about using our Bitcoin ATMs. This individual will be responsible for answering inbound calls and assisting customers’ needs such as setting up bitcoin wallets, providing kiosk locations, and other inquiries. They will provide outreach through email, text, and telephone, therefore professional verbal and communication skills are a prerequisite.
Additionally, this remote role will educate customers and be an advocate for not only National Bitcoin ATM but the Cryptocurrency industry itself! This person will tailor messaging for different audiences, bringing out complex concepts in a simple and understandable manner.
As we continue to grow at a fast rate, managing the Customer Support department’s ongoing needs is essential. This person will ensure that Customer Support activities are seen to deliver measurable and significant value to the company and meet customer loyalty targets.
Responsibilities and Duties

Provide top-notch care to National Bitcoin ATM customers, such as educating users on setting up bitcoin wallets, using the bitcoin kiosk, and handling customer inquiries as needed.
Assist with incoming calls and act as the point of escalation for phone, e-mail, and web review queries
Develop and monitor customer service metrics while improving any messaging to customers where needed
Promote business services and build positive relations with new users and customers
Maintain and update customer information
Monitor, investigate, and act upon the compliance-related indicators
Analyze complex cases reported and assist the compliance department as needed, such as reporting suspicious activity
Draft internal and external SARs and maintain a proper record-keeping;
Conduct enhanced due diligence on high-risk customers.

Qualifications

1-2 years of Customer Support Experience with Crypto Exchange, such as Coinbase
Industry Advocate – passion for the Cryptocurrency industry and knowledge of Bitcoin and other cryptocurrencies
Initiative – A creative thinker to develop new methods to solve customer problems.
Confidence – Ability to lead & communicate technical processes to non-technical users
Presentation – Exceptional verbal and written communication skills
A natural problem solver – adaptable and calm under pressure
Extremely driven and hardworking – willing to work some weekends
Experience with Microsoft Office products and Google suite
Bachelor’s degree preferred
Familiarity with Freshdesk and Slack is preferred

Who we are:
We are a growing blockchain tech startup based out of San Diego, with team members distributed throughout the United States and abroad. Since 2014, we have developed several portfolio companies in the blockchain space, with our national network of Bitcoin ATMs being our first and most recognizable brand.
This role offers a competitive earning potential while working from a home office. Some perks include: Medical, Dental, & Vision insurance plans; a monthly Wellness allowance to treat yourself, and unlimited PTO. Additionally, you will be joining a dedicated and down to earth team while gaining insights into the blockchain space, and have opportunities to develop your career as we continue to grow at a fast rate!
Job Type: Full-time
Pay: $40,000.00 – $60,000.00 per year
Benefits:

Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Work from home

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

San Diego, CA: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Please describe your level of expertise within the Blockchain & cryptocurrency space, and how you can assist customers with questions.

Education:

Bachelor’s (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location: Multiple Locations

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Post Tags : , San Diego, CA, jobs in San Diego, CA, Customer Success Specialist jobs in San Diego, CA

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