Customer Success Team Manager Job Vacancy in Open Tech Alliance Phoenix, AZ 85029 – Latest Jobs in Phoenix, AZ 85029 – updated today

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Company Name : Open Tech Alliance
Location : Phoenix, AZ 85029
Position : Customer Success Team Manager

Job Description : What’s the Role
The Customer Success Team Manager is responsible for working directly with team members and customers to improve and enhance the customer experience, ensuring customer needs are met by providing a best in class customer experience. Performs day-to-day coaching and management of team members who receive customer inquiries or issues through a number of channels (phone, email, text, live chat, video chat, etc.).
Who We Are
OpenTech is a technology company that provides innovative solutions and exceptional service for self storage property owners and customers. We have the high energy level and customer focus of an innovative startup, backed by the experience and leadership of a top management team. We are passionate about partnering with our clients to create opportunities for success, and committed to continuously improving ourselves, our processes and our solutions. We make mistakes, but it is how we recover from them that makes us a great company. Sound like the place for you?
Who We Are Looking For
You might be a great fit for OpenTech if: You are collaborative, hardworking, value integrity and bring a positive attitude to everything you do. You care about where you work and the people you work with. You are a creative problem solver and can prove it. You are a team player, ready to step up and step in when needed. You value individuality and actively seek out perspectives, ideas and insights other than your own. You like people and they like you.
Our Customer Success Team Manager will be passionate about developing others through mentorship, coaching, and career pathing, while also seeking opportunities on the road to self-improvement. What you will do: Core duties and responsibilities include the following and other duties as assigned.
Essential Job Functions

Responsible for the results of the Customer Success team across all OpenTech technologies forms and services, specifically with regard to customer retention, satisfaction, renewals, and product adoption.
Accountable for defining the activities that drive customer product adoption, customer satisfaction, renewals and expand opportunities.
Responsible for the day‐to‐day operational management of Customer Success Team.
Responsible for the hiring, development and performance assessments of the team.
Develop and maintain key metrics for the Success Managers, including, but are not limited to: onboarding; retention; revenue expansion; and customer satisfaction.
Highest level of escalation for the Customer Success team.
Partner with Sales and Sales leadership to support potential high‐quality customers (HQC’s).
Coordinate cross‐functionally to resolve customer friction points in the customer journey and to resolve escalated customer issues.
Develop, monitor, analyze and report on key Customer Success KPIs on a regular cadence and in company Monthly Business Reviews (MBRs).
Connect business goals to the individual performance and measurable results of the CS team.
Identify areas of improvement and project plan actions to continuously improve CS processes.
Drive data driven decision making and visibility among the department and cross‐functionally.
Manage the closed loop process for customer feedback.
Identify at‐risk customers and work with department managers develop strategic plans to correct and retain.
Stay up to date on trends and current events within the Customer Success industry.
Identify and respond to the Voice of the Customer information at both a macro and micro‐level as it relates to customers that are under Customer Success Management.
All other duties as assigned.

Necessary Tools & Skills:
· Bachelor’s degree (B.A.) from a four year college or university plus one to two years related managerial experience and/or training; or equivalent combination of education and experience
Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

The Fine Print
OpenTech reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
OpenTech Alliance, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OpenTech Alliance, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Location: PHOENIX, AZ
Job Type: Full-time
Pay: $55,000.00 – $75,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Phoenix, AZ 85029: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Bachelor’s (Preferred)

Experience:

Customer Success: 3 years (Required)
Management: 2 years (Preferred)

Work Location: One location

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Post Tags : , Phoenix, AZ 85029, jobs in Phoenix, AZ 85029, Customer Success Team Manager jobs in Phoenix, AZ 85029

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