CUSTOMER SUPPORT REP Job Vacancy in Woodward, Inc. Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : Woodward, Inc.
Location : Gurgaon, Haryana
Position : CUSTOMER SUPPORT REP

Job Description : CUSTOMER SUPPORT REP2201445
Position Purpose:
Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at an apprentice level, no or little experience, product or customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Essential Functions:
Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI).
Maintain off-line sales systems as required (i.e., Product Master, FACT).
Responds to customer pricing requests per established price list.
Interacts with other departments as required (order status, delivery updates, warranty & quality).
File and maintain documentation. Interfaces with customers on a day-to-day basis.
Over-time may be required with little or no notice to accommodate customer needs.
Other Functions:
Assists with account receivables (validate PO to sales order, collections, etc.).
May respond to other administrative requests from Account Managers.
May input forecast information.
Picks up and distributes department mail.
Cross train with other Customer Support Representatives.
Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment process, after hour calls).
Maintain customer profiles as required.
Materials and Equipment Used:
Computer, phone, Intranet, Internet, fax, scanner, miscellaneous office equipment.
Working Environment / Physical Activities:
Work is mainly performed in a general office environment, however, the job will require interaction with other departments and movement throughout the facilities with exposure tonoise, chemical solutions, dust and elevated temperatures.
Knowledge/Skills/Abilities:
Basic knowledge of computer systems and software applications.
Professional communication and interpersonal skills.
Must work effectively in a team environment.
Good multi-tasking skills, detail-oriented and able to prioritize work load efficiently.
May be required to have multi-lingual capabilities dependent on customer base or location (verbal and written).
Basic understanding of the sales process.
May be required to understand and apply international commercial transaction specifics.
Education or Formal Training:
High school diploma, higher national diploma or equivalent.
Country specific education requirements may include formal degree/certification in Business Administration, Economics, etc.
Experience Required:
Demonstrated work experience in customer-interface role or business process understanding through formal study.

Woodward is an independent designer, manufacturer, and service provider of control solutions for the aerospace and energy markets. Our aerospace systems and components optimize the performance of fixed wing and rotorcraft platforms in commercial, business and military aircraft, ground vehicles and other equipment. Our energy-related systems and components enhance the performance of industrial gas and steam turbines, reciprocating engines, compressors, wind turbines, electrical grids and other energy-related industrial equipment. The company’s innovative fluid energy, combustion control, electrical energy, and motion control systems help customers offer cleaner, more reliable and more efficient equipment. Our customers include leading original equipment manufacturers and end users of their products.

Woodward is an Equal Opportunity Employer
EO/AA/M/F/Disabled/Protected Veterans
Job Customer Support
Primary Location India-Haryana-Gurgaon
Organization Woodward
Schedule FULL TIME
Shift 1st Shift / Day Job

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Post Tags : , Gurgaon, Haryana, jobs in Gurgaon, Haryana, CUSTOMER SUPPORT REP jobs in Gurgaon, Haryana

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