D2C.UP West>Sales.D2C>ZSM – D2C>UP-Meerut-Ganga Nagar Job Vacancy in Airtel India Meerut, Uttar Pradesh – Latest Jobs in Meerut, Uttar Pradesh – updated today
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Company Name : Airtel India
Location : Meerut, Uttar Pradesh
Position : D2C.UP West>Sales.D2C>ZSM – D2C>UP-Meerut-Ganga Nagar
Job Description : Key Deliverables
Strategic Roll outs :
End to end responsibility from start of construction till store opening
Ensuring all support processes are completed in time for launch (fit out/ staffing/ inventory/ IT)
Manage contractor/ vendor relationships
Oversee closure of current store during conversion
Store Operations & Audit / Compliance :
Co-ordination with Zonal Sales & CS to ensure required operational support (e.g. inventory control, service processes, merchandising etc)
Ensure compliance with all defined operations procedures
Understand and analyze Store / Zone level Analytics Reports (KPIs) to identify issues, areas of improvement, deviations etc.
Monitor competitor activities & share recommendations for response
Profitability :
Is responsible to drive and achieve store/ franchisee profitability through delivery of agreed revenue & cost plan
Own plan for non performing stores (including closure recommendation)
To ensure deployment of agreed programs across all the stores
People Development / Team Management :
Ensure seamless supply of quality manpower in store
Own the personal development of Store Managers & outsourced Store Staff
Support the hiring process by identifying talent
Identify gaps & recommend solutions to improve the induction & training strategy for store staff
Customer Experience :
Ensure total compliance of CE guidelines
Ensure implementation of agreed action plans
Ensure Circle support to manage exceptional escalations, as required
Train Store Managers and Associates to handle demanding customer
Skills Required
High energy
Strong process orientation
Project management skills
Appreciation of need for Customer Experience delivery
Building & nurturing partnerships
Educational Qualifications
MBA or equivalent Business Management Diploma
Work Experience
4 – 6years. At least 2 years in a retail Business Operations role
Preferred sectors : Handset retail, Modern retail
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