Dedicated Travel Advisor Job Vacancy in Amex Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : Amex
Location : Gurgaon, Haryana
Position : Dedicated Travel Advisor

Job Description : You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Functional Description:
American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences. It is our mission to become essential to our customers by providing differentiated products and benefits. To accomplish this, we must make Membership come to life every day through the delivery of Travel and Lifestyle servicing for our most premium Centurion Customers
Purpose of the Role:
As we continue to enhance our value proposition for our most premium customers, servicing plays an ever-increasing role. This will play a key role in the flawless delivery of Travel and Lifestyle Servicing for a portfolio of Card Members
Responsibilities:
Collaborating with your Relationship Manager to understand the profile, preferences, and history (travel and lifestyle) of each Card Member in the team’s portfolio.
Taking ownership of the Card Member’s travel and lifestyle experience from beginning to end.
Assist Card Members with any card – related issue and liaise with the relevant department and provide issue closure.
Using exceptional consulting skills so that you can recommend relevant products and services that are perfectly tailored to our Card Members needs
Serving as an ‘expert’ who can provide personal insight into top travel destinations and lifestyle events which can be shared with customers and colleagues
Master existing and new product offerings, value proposition and relevance to your Card Members
Leveraging internal expertise to coordinate the handling of complex inquiries, ensuring timely completion to the satisfaction of the customer
Help in Portfolio Growth and enhance Engagement levels.
Business Outcomes:
Proven track record of exceptional customer satisfaction metrics
Excellent communication skills across a variety of channels through active listening and impeccable written and spoken communication
Demonstrated ability to work effectively within a team environment, displays a positive ‘Can Do’ attitude
Ability to maintain composure under pressure and in the face of frequently changing or competing demands
Leadership Outcome:
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world’s best customer experiences every day
Experience:
5 + years of experience in customer service, travel sales, hotel & concierge.
Comfortable working in 24/7 working environment.
Academic Background:
Graduate with excellent oral and written communication skills in English
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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