Desktop Support Technician Job Vacancy in Honor Foods Philadelphia, PA 19137 – Latest Jobs in Philadelphia, PA 19137 – updated today

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Company Name :
Honor Foods
Location : Philadelphia, PA 19137
Position : Desktop Support Technician

Job Description : As Desktop Support Technician, you will be responsible for overall Help Desk support in a fast paced, customer oriented environment. You will assist the IT Department and support user and enterprise based computer systems.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service
Strong diagnostic and problem solving skills
Assist with project implementation across business units
Assist in computer, monitor, telephone and other desktop equipment moves as needed
Support other corporate desktop applications such as VPN,etc.
Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment
Have an understanding and be able to manage software licensing
Provide support to internal teams and develop processes for escalating appropriate issues
Provide remote/smart hands assistance for network, application, and/or production onsite systems
Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations.
Must be able to respond to security threats in the environment and assist with any remediation
Performs various audits including local admin audit, deletion of terminated user’s equipment, switch capacity, inventory, etc.
Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition
Keep asset inventory management system up to date
Ensure server room and IDF rooms are clean and orderly
Strong organizational skills and attention to details
Excellent communication, teamwork and customer service skills
Weekend or after hours work may be required to support business functions
Other duties as assigned

Requirements:

Bachelor’s degree (B. A.) from four-year College or university;
1-2 years experience supporting PC Hardware and software
Experience with Microsoft Windows
Experience imaging PCs using USB devices
Work well independently – minimal supervision
Ability to handle multiple projects
2 to 4 years of hands-on technical knowledge of laptop and desktop design and software installation required
Familiarity with standard tech support concepts, practices, and procedures
Experience and judgment to plan and accomplish goals
1 to 2 years’ experience in a break-fix environment
Ability to lift and palletize heavy equipment (PCs, monitors, printers)
Strong verbal and written communication skills
A certain degree of creativity and latitude required

Job Type: Full-time
Pay: $21.00 – $25.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift

COVID-19 considerations:For safety purposes, masks are required when entering our facility. Safety is our utmost concern, so regular service sanitizing and deep cleans are performed. We ask that everyone comply with the local Covid mandates.
Experience:

Customer support: 2 years (Required)
Windows: 1 year (Required)
iOS: 1 year (Required)

Work Location: One location

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Post Tags : , Philadelphia, PA 19137, jobs in Philadelphia, PA 19137, Desktop Support Technician jobs in Philadelphia, PA 19137

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