Development Support Representative II Job Vacancy in The City of Fort Worth Fort Worth, TX – Latest Jobs in Fort Worth, TX – updated today
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Company Name : The City of Fort Worth
Location : Fort Worth, TX
Position : Development Support Representative II
Job Description : Pay Rate: $16.45 – $20.56/hr.
Job Posting Closing on: Thursday, March 31, 2022
The City of Fort Worth is the 12th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 900,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Development Support Representative II job is available with the City of Fort Worth in the Development Support Services section of the Development Services Department. The Development Services Department seeks to make Fort Worth the most livable city in Texas by promoting orderly growth and development, safe construction and neighborhood vitality. The Development Support Services section helps complete this mission by functioning as the front line for the department, providing accurate and timely information to customers regarding permitting requirements, as well as processing construction related permit applications, including but not limited to; building permits, electrical permits, plumbing permits, mechanical permits, parkway permits, contractor registrations, and other municipal permits. The environment is fast paced and the ideal candidate will possess a high level of initiative and the ability to multitask.
The Development Support Representative II job responsibilities include:
Address internal and external email communication, respond to service requests and face-to-face inquiries from customers regarding permit application and processing.
Receive incoming applications for review and ensure alliance partners and customers have proper documentation to complete projects.
Complete appropriate research when needed to resolve issues.
Monitor the status of permit applications and follow-up as needed to assist customers with various permit issues.
Process payments for permits and registrations.
Respond to requests for parkway related permits and registrations.
Process payments and reconcile daily
Work diligently to promote departmental goals.
Ensure consistency and quality of customer service; consistently perform daily tasks, which requires advanced time management skills, that allows for schedule flexibility to meet business needs.
Minimum Qualifications:
High School Diploma or GED
Two (2) years of responsible customer service experience.
Preferred Qualifications:
Bilingual skills: English/Spanish desirable.
Experience with Front Desk and knowledge of the City Ordinance helpful.
GIS, Accela Automation
Microsoft Word, Outlook and Excel computer skills
Conditions of Employment
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer.
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