Digital Experience Analyst (Remote – MyChart) Job Vacancy in Cook Children’s Health Care System Fort Worth, TX 76104 – Latest Jobs in Fort Worth, TX 76104 – updated today

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Company Name : Cook Children’s Health Care System
Location : Fort Worth, TX 76104
Position : Digital Experience Analyst (Remote – MyChart)

Job Description : In this role, you are a vital member of the Digital Experience team providing direct support to the development and implementation of the Digital Experience roadmap, including working with administration, medical directors, physicians, and other staff/ teams as applicable. This role requires a customer-focused, data-driven, strategic, organized, innovative, tech savvy, and passionate communicator who strives to help patients, clinicians, and healthcare team members effectively engage in a variety of digital experience initiatives.
This position is remote within the state of Texas. Employee must travel on site quarterly for strategic planning and periodically per the direction of the Vice President of the division. This position is an emerging experience and information technology professional within the Digital Experience Analyst family. Under the supervision of a Product Owner or Product Manager this position participates in the implementation, testing, installation and support of applications and related technologies that drive our customers’ experiences. Expected activities include, but are not limited to:

Modification and upgrade of applications and related technologies as needed to meet user and vendor requirements, technological innovation, or strategic goals.
Definition and development of KPIs, metrics, and reports.
Participation in the resolutions and issues associated with any technology or application that impacts our customers’ experiences.
Diagnosis of failures encountered in application software and related technologies.
Communication and documentation of all relevant items and activities.
Participate in meetings with customers and internal stakeholders to understand the business objectives and rationale behind specific customer requests.
Assist the product management team with discovery, requirements gathering, and breaking down goals into actionable tasks.
Assist in developing test plans to ensure that solutions will meet defined requirements.

Qualifications:

A Bachelor’s Degree in Information Technology, Business, Marketing or related field is required.
Must meet one of the following:

2 years experience in an IT role providing application, data or workflow analysis with progressive experience
2 years experience in a Clinical role with responsibility for implementing or optimizing workflows utilizing one of the modules supported
2 years experience in a Marketing Technology role with progressive experience.

Knowledge, Skills, Abilities, and Attributes

Successful record solving problems
Strong Collaborator
Strong discernment and analytical skills
Strong Communication skills that provides transparency, define/set expectations as well as reporting on results
Must be able to anticipate and resolve problems, obstacles, and timing issues.
Must be well organized, able to multitask, able to prioritize with minimal direction
Ability to structure vague concepts into concise actionable plans
Ability to work with a multi-functional project team
Ability to create successful relationships
Ability to perform an in-depth analysis and provide solutions/recommendations to customers.
Ability to influence change and create consensus in making decisions.
Ability to troubleshoot hardware and software.

Licensure, Registration, and/or Certification

Relevant Information Technology, experience, or virtual health certifications preferred.
Epic MyChart certification highly preferred.
Epic certification required within 6 months from employment, including 2 test retakes.
If position does not support Epic, then a relevant certification designated by the AVP/VP is required within 12 months from employment.

Location: Cook Children’s Health Care System · IS-Epic
Schedule: Full-Time, Days

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Post Tags : , Fort Worth, TX 76104, jobs in Fort Worth, TX 76104, Digital Experience Analyst (Remote – MyChart) jobs in Fort Worth, TX 76104

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