Director of Front Office Job Vacancy in Hotel Drover Fort Worth, TX – Latest Jobs in Fort Worth, TX – updated today

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Company Name : Hotel Drover
Location : Fort Worth, TX
Position : Director of Front Office

Job Description : LOCATION: FORT WORTH, TEXAS
ABOUT HOTEL DROVER:Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.So, dust off your boots, grab your hat and join us at Hotel Drover.
WHO WE’RE SEEKING:We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Front Office Manager for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!ESSENTIAL RESPONSIBILITIES:

Embody the shared values + guiding principles of Hotel Drover while nurturing an inspiring workplace
Manage multiple projects/priorities and deliver extraordinary results in a demanding, fast-paced environment
Assume responsibility for the quality of the guest experience at Hotel Drover; Provide Legendary Service unlike anywhere else
Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand
Plan, organize, direct, and oversee the daily operations of the Front Office, Concierge, Bell Staff, and valet functions for Hotel Drover
Lead annual departmental business plan, set annual and quarterly goals in support of achieving the hotel’s financial & Service goals
Develop annual budget for the Front Office departments
Lead and execute performance management responsibilities for Front Office, Concierge, Bell staff and Valet. Responsibilities include recruiting and retaining top talent, on-boarding, coaching and developing the team, and creating systems of accountability
Create, update, and implement SOPs and best practices for Front of House teams in the Rooms Division
Perform required Quality audit with VP, GM
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas improvement
Enthusiastic about coaching, mentoring and training team members
Commit to ongoing personal and professional developmental opportunities
Partner with Director of Operations to manage the solution of guest complaints, monitor productivity improvement and operational performance as measured by GSS scores
Analyze GL reports, identify trends and areas of improvement in preparation for P&L
Steward the guest and employee experience
Act as an extension of the Hotel Drover brand
Exemplify our Legendary Service standards

MUST HAVES:

Passion and drive to create and maintain an incredible workplace culture and guest experience
Entrepreneurial mindset with a commitment to success
Strong prioritization and organization skills
Operations-oriented mindset with a focus on day-to-day efficiencies
Strong interpersonal and leadership skills
Humble servant-mindset

QUALIFICATIONS:

Working knowledge of optimization techniques and process improvement initiatives
Minimum of 5+ years of operations leadership experience in a high-end, luxury hotel/resort
Proven track record in hotel management with a history of increased complex responsibilities
Bachelor’s degree in Hospitality management, Operations Management, or related field preferred

Job Type: Full-time
Pay: $70,000.00 – $90,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

10 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability

Experience:

Hotel experience: 3 years (Required)
front desk: 4 years (Required)
management: 2 years (Required)

Work Location: One location

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Post Tags : , Fort Worth, TX, jobs in Fort Worth, TX, Director of Front Office jobs in Fort Worth, TX

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