Director of Property Operations Job Vacancy in One Source Housekeeping Solution San Diego, CA – Latest Jobs in San Diego, CA – updated today

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Company Name : One Source Housekeeping Solution
Location : San Diego, CA
Position : Director of Property Operations

Job Description : Job DescriptionThe Director of Property Operations has the overall responsibility for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities
* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.* Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.* Motivate, coach, counsel, and discipline all Housekeeping personnel according to The SOP’s.* Ensure compliance to Standard of the Week training, using the steps to effective training according to standards.* Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.* Maintain and control all housekeeping equipment.* Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).* Conduct monthly guest supplies and cleaning supplies inventories.* Ensure that large guestroom turns are managed efficiently.* Ensure consistency with departmental opening and closing procedures.* Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to SOP’s.* Develop employee morale and ensure the training of Housekeeping personnel.* Inspect rooms daily, and ensure that some rooms are inspected with Managers on a daily basis.* Inspect all VIP rooms prior to arrival.* Ensure that public areas, guest rooms, and back-of-house areas are cleaned to standards.* Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.* Conduct monthly and quarterly Housekeeping inventories on a timely basis.* Ensure guest privacy and security by correctly following procedures.* Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.* Conduct pre-shift meetings for room attendants and housemen.* Balance and clear room status daily.* Review Housekeeping staff’s worked hours for payroll compilation and submit to Accounting on a timely basis.* Prepare employee Schedules according to business forecast, payroll budget guidelines, and productivity requirements.* Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.* Ensure sign-off of all Service Standards by Position competencies for the Housekeeping staff.* Manage and organize large turn days (including group check-ins or check-outs).* Monitor out-of-order, out-of-service, discrepant, and showrooms.* Must maintain constant communication with Guest Services.* Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.* Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.* Maintain key control system for house keys.* Monitor all V.I.P.’s, special guests, and requests.* Use the telephone and computer system for reporting and verifying room status.* Properly store, secure, and issue supplies as needed to meet business demands.* Ensure completion of regular maintenance and cleaning projects on a biannual basis.* Ensure overall guest satisfaction.Qualifications
* At least 1- 3 years of progressive experience as a Director of Housekeeping or a related field outside of the Hospitality industry that focuses on people, processes and analytics.* Experience in Managing large groups of employees required.* Must be proficient in Windows, Company approved spreadsheets, and word processing.* Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.* Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.* Must be able to multitask and prioritize departmental functions to meet deadlines.* Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.* Attend all hotel-required meetings and training.* Maintain regular attendance in compliance with The Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.* Maintain high standards of personal appearance and grooming.* Comply with The Hotel Standards and regulations to encourage safe and efficient hotel operations.* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.* Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.* Must be able to maintain the confidentiality of information.* Perform other duties as requested by management.* Maintain a warm and friendly demeanor at all times.
Job Type: Full-time
Pay: $115,000.00 – $125,000.00 per year
Benefits:

Dental insurance
Health insurance
Paid time off

Schedule:

10 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability

Supplemental Pay:

Bonus pay

Education:

High school or equivalent (Preferred)

Work Location: One location

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Post Tags : , San Diego, CA, jobs in San Diego, CA, Director of Property Operations jobs in San Diego, CA

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