Dispatch Coordinator Job Vacancy in DynaTen Corporation Fort Worth, TX 76155 – Latest Jobs in Fort Worth, TX 76155 – updated today

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Company Name : DynaTen Corporation
Location : Fort Worth, TX 76155
Position : Dispatch Coordinator

Job Description : Dispatch Coordinator
Department: Service
Supervisor: Customer Experience Team Manager
Position Summary
Support the Service operation by contributing to the vision and ultimately executing the customer experience plan for the business. This would involve team members working together and managing all aspects of the Dispatching segment of the business and would include, scheduling, purchasing, and inbound phone calls from internal and external customers.
Job functions and duties
Primary

Be the first line of communication for the Service Department as it relates to inbound/outbound calls
Focus on delivering precise and correct information to customers.
Entering in new Service Calls into Service Management system.
Coordinate the purchasing of any materials needed based on the requirements of the work to be performed.
Ensure timely scheduling based on both customer and technician availability.
Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently.
Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met.
Serve as additional back up to the other members of the Customer Experience team as needed.
Manage and support customer relationships on behalf of the business to deliver high levels of service and retain key partnerships for the long term.

Skills

Ability to work in and contribute to a collaborative team environment.
Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery.
Be well organized in your approach to both day to day and longer-term work duties.
Exhibit sound judgement related to customer communication, management, and team operations.
Maintains a professional demeanor and always interacts professionally in all methods of contact.

Experience, Education, and Job Requirements

Candidate will have minimum experience of three years scheduling/dispatching experience.
Utilization of the Microsoft Office Suite as an effective tool.
Be engaged, be reliable, be an anchor in the business.
Be a master communicator.
Have a passion for providing top tier customer experiences.

Job Type: Full-time
Pay: $19.00 – $25.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

Experience:

Customer Service: 3 years (Required)
Dispatching: 1 year (Preferred)

Language:

English (Required)

Work Location: One location

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Post Tags : , Fort Worth, TX 76155, jobs in Fort Worth, TX 76155, Dispatch Coordinator jobs in Fort Worth, TX 76155

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