Documentation Clerk (Hybrid Work Opportunity) Job Vacancy in DISA Global Solutions Philadelphia, PA 19154 – Latest Jobs in Philadelphia, PA 19154 – updated today

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Company Name :
DISA Global Solutions
Location : Philadelphia, PA 19154
Position : Documentation Clerk (Hybrid Work Opportunity)

Job Description : Job Title: Document Clerk (Hybrid/Remote Work Opportunity) Department: MRO Reports to: MRO-A Supervisor FLSA Status: Non-Exempt Company Information: DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 800 employees. DISA has specialized in promoting workplace health and safety for over 35 years and has a strong market presence in the industrial and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data.

DISA is highly committed to quality and service excellence. DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.

Position Summary: This position provides support essential to the MRO division through allocating the appropriate documentation to its proper location and ensure the documentation received is appropriate to what was requested on positive drug testing results. The position also plays a critical role in fostering a culture that strives to provide excellence in service to clients through maintaining strict confidentiality as well as prompt responsiveness and helpful, courteous interactions. Essential Duties and Responsibilities: • Monitor queue to follow up on MRO requests for documentation from donors • Allocate documentation to its proper location in the queue • Contact donor to assure the proper documentation is received • Answer calls, return messages and follow-up diligently until all documentation is received • Determine if medication and/or information provided matches MRO request • Develop ability to evaluate if medication and/or information provided is metabolically correct as a potential explanation for a positive test result • Remain familiar with “Medical Procedures”, drug testing processes, and drug classes • Maintain strict confidentiality and a professional demeanor while interacting with clients and business partners to always promote DISA’s standards of excellence in service Job Duties %: Average Percent of Time Responsibility 75% Allocate documentation to its proper location in the queue 15% Contact donor to assure the proper documentation is received 10% Remain familiar with “Medical Procedures”, drug testing processes, and drug classes Requirements: • Ability to pay strong attention to detail • Basic Administrative experience Required Education: Highschool diploma Preferred Education: Highschool diploma, some college and/or medical training or drug/alcohol industry experience Qualifications required: • Intermediate skill level in Microsoft Office Suite • Strong organizational skills and strict attention to detail • Exceptional interpersonal and communication skills • Strong phone presence Qualifications desired: • Two (2) or more years of related MRO experience and/or training; or equivalent combination of experience • General knowledge of medications and metabolite schedule/metabolic pathways • Bilingual-Spanish speaking Travel %: little or no travel required Physical Working Conditions (ADA): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee must occasionally lift up to twenty – five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • Work Environment: The noise level in the work environment is moderate.

Overtime: minimal overtime required Working hours – Monday through Friday 9:00 AM – 5:30 PM

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