Executive – Calls & Emails Job Vacancy in IDfy Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra
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Company Name : IDfy
Location : Mumbai, Maharashtra
Position :
Job Description : Job Title:
Executive – Calls & Emails
Job Description:
IDfy has a simple mission: to create a world of opportunity by detecting and stopping fraud in transactions. These transactions can be about opening bank accounts, giving loans, onboarding new employees or authenticating different parties that are part of a marketplace. IDfy is a market leader in this space in India with more than 500 customers. Our customers include India’s largest banks (HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, IDFC), wallets (PhonePe, Paytm, Ola Money), lenders (ABFL, IIFL, Tata Capital), Sharing economy / eCommerce giants (Amazon, Airbnb, Ola, Zoomcar, Dream11) etc. Our partners include transUnion, IBM, Salesforce, CRM Next, Google, Visa and many more.
Managing queries, communicating and coordinating with internal departments.
Experience Range:
0 – 5 years
Educational Qualifications:
Any graduation,
Job Responsibilities:
Answering queries from customers/candidates professionally and responding
to customer inquiries. (Inbound / Outbound calls / Emails)
Researching required information using available resources.
Handling and resolving customer basic complaints regarding customer service
problems.
Providing customers with the organization’s service and product information.
Processing BGV applications requested by the customers.
Identifying, escalating priority issues, and reporting to the high-level
management.
Routing inbound calls to the appropriate resources.
Completing call notes and call reports as necessary and updating them in the
CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing queries, communicating and coordinating with internal
departments.
Other duties as assigned.
Skills Required:
Communication, Basic Computer Skill, Customer care Executive, Caller, Outbound calling, Inbound Calling,
Annual Salary Range:
INR 2,00,000 – 2,80,000
Candidate Attributes:
Experience in dealing with the public.
Excellent communication skills, including verbal with proper grammar.
Calm & able to work with others in a close manner.
Good computer skills.
Good multitasking skills.
Able to maintain customer confidentiality.
Job Code: KL-LJK9QGSH
About Us
IDfy unlocks value for real people. We use AI to build identity verification solutions for people and businesses. These help enterprises prevent fraud with the least possible friction.
IDfy’s Identification and Verification solutions help some of the world’s largest companies safely onboard customers, employees, users, community members, and business partners.
IDfy’s platform runs the KYC backbone of some of Asia’s leading Banks, Fintechs, Payments Companies, Stock Brokers, Cryptocurrencies, and Insurers. We work with the industry leaders in their respective sectors like Amazon, Airbnb, HDFC Bank, HUL, Dream11, British Telecom, Cognizant Technologies, Legato Healthcare, and Kotak Life Insurance.
Why Us?
IDfy is ranked amongst Asia’s Top 5 Regulatory Technology companies. IDC rates IDfy as an Innovator in Video services to Financial Institutions.
We have 350 people serving 500 clients across India, Australia, South East Asia, and the Middle East. Our investors include Blume Ventures, MegaDelta Capital, BEENEXT, and Dream Incubators.
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