Executive- Contact center Job Vacancy in DMI Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today

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Company Name : DMI
Location : Noida, Uttar Pradesh
Position : Executive- Contact center

Job Description : About DMI:

DMI is US headquartered IT company focused on enterprise mobility and digital transformation services We help FORTUNE 100,500 enterprises move from tethered computing to untethered computing. We were founded in 2002 in Washington DC and today we are 3000+ strong globally operating out of 23 locations worldwide. In India we operate from Noida, Pune, Bangalore, Chennai & Gurgaon. When we say mobility we call ourselves as world’s leading end-to-end enterprise mobility company that is we offer a full spectrum of services around digital transformation and what services we provide it includes digital strategy, customer experience design, mobile application development services, mobile commerce, IOT & Analytics ( and managed mobility services). Infact, we have delivered more than 3000 mobile apps; We have 1.5 million + devices under our management; In IOT, we have enabled and connected more than a billion devices.
About the Opportunity:

Our managed services business needs a Tier I Technician to join our staff. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will answer phone calls, provide support using chat functionality, and resolve tickets and orders. When necessary, the Tier I Technician will cross-train and participate in other responsibilities of the Contact Center team.
Roles and Responsibilities:
Create tickets for MACD requests (moves, adds, changes, and disconnects).
Assist with activation of mobile phones and configuring the device for first time use.
Assist users with placing orders in their online portal.
Answer inbound phone calls.
Respond to voicemails.
Answer inbound chats.
Maintain satisfactory quality assurance scores.
Assist other teams with overflow work.
Qualifications:

Education and Years of Experience:
High school diploma or the equivalent.
Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.
Requirements:
Regular and reliable attendance.
Ability to work overtime to complete projects.
Strong attention to detail and organizational skills.
Multitasking skills and ability to keep up in a fast-paced work environment.
The ability to utilize critical thinking to complete tasks.
Desired Skills/Experience:
Ability to work independently without relying on significant management oversight.
Proficiency to use Microsoft Office products.
Experience working for a mobile carrier or equivalent.
Proficiency in typing, expected minimum of 40 words per minute.
Physical Requirements:
Ability to work in an office environment.
Ability to sit for long periods of time.
Ability to utilize a keyboard and mouse.
Ability to work in front of a computer screen for long periods of time.
Additional Requirements:
Ability to secure public trust security clearance.
Location:
Noida, Bangalore, Pune, Chennai
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