Front Desk Agent/Guest Services Job Vacancy in The Westin Houston Medical Center Houston, TX 77030 – Latest Jobs in Houston, TX 77030 – updated today

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Company Name : The Westin Houston Medical Center
Location : Houston, TX 77030
Position : Front Desk Agent/Guest Services

Job Description : Front Desk Agent /Guest Services – Westin Houston Medical Center
Job Description
A Pearl Front Desk Agent reports directly to the Front Office Manager and is responsible for fostering the Pearl culture within the Front Office department for Pearl Hospitality. A Pearl Front Desk Agent must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.
The Front Desk Agent is a key team member and essential for the successful operation and administration of the Front Office. The Front Desk Agent must focus on providing exceptional customer satisfaction by continually ensuring Pearl touch points of the hotel are properly executed at all times. All hotel operations must be executed at the highest level of professionalism and courtesy. The Front Desk Agent must drive results through effective completion of the shift checklist and following through on all requests. The Front Desk Agent must ensure that our associates and our customers are always treated with the utmost respect since they are the key to our success. A Front Desk Agent must perform all audit functions with the utmost accuracy and integrity ensuring to resolve discrepancies to completion.
Responsibilities – (not limited to)

Foster the Pearl culture
Passion and commitment to the business at an ownership level
Ensure compliance with brand standards as well as Pearl standards and procedures
Maintain effective and open communication
Foster teamwork
Must possess high energy, professionalism and confidence every day and in every way
Be a highly motivated and enthusiastic
Deliver the highest performance
Ability to stand and move throughout front office and continuously perform job functions
Ability to access and accurately input computer information
Must be capable to successfully prioritize, delegate, organize and multi-task
Must be compliant of brand standards and Pearl standards and procedures
Ability to effectively deal with customers at times where it requires a high level of patience
Utilize tact and diplomacy to defuse anger and collect accurate information to resolve conflicts
Actively involved in Guest Services to inspire guest’s loyalty
Ensure that the front desk, lobby and back of house areas are clean and well maintained
Promptly answer phone and use a clear and concise voice when speaking
Commitment to a positive guest experience
Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
Greet customers immediately with a friendly and sincere welcome
Field guest complaints and fully research to find the most effective solutions and negotiate results
Must always be able to conduct daily business with integrity and be ethical
Must complete night auditor checklist fully
Must comply with security controls for cash and shift drops
Review pass-on log and security log for issues which need action
Perform night audit operations to ensure the maintenance of financial controls
Make corrections and adjustments and handle all computer issues that arise during night audit
Balance all revenue and settlement accounts nightly
Must always wear only approved uniforms including nametag
Must maintain a safe working environment through ongoing compliance of safety guidelines
Treat guests, associates, vendors and co-workers with professionalism and respect always
Ensure understanding and execution of emergency procedures
Comply with attendance rules and be available to work on a regular basis
Written and verbal communication skills
Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates
Respond with appropriate action to guest’s requests and provide accurate information

Physical Requirements – (not limited to)

Must be able to lift, push, pull, and carry up to 75 lbs.
Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
Must be able to operate motor vehicle using safety precautions.
Must be able to recognize, register, and respond visually to color and depth perception.
Must be able to communicate verbally and in writing.
Must be able to work indoor, outdoor, in extreme heat and cold.
Must be able to work around moderate noise level.’

‘Work Remotely No
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift
Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Front Desk: 1 year (Required)
Guest Services: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: One location

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Post Tags : , Houston, TX 77030, jobs in Houston, TX 77030, Front Desk Agent/Guest Services jobs in Houston, TX 77030

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