Front Desk Agent Job Vacancy in Fitler Club Philadelphia, PA 19103 – Latest Jobs in Philadelphia, PA 19103 – updated today

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Company Name : Fitler Club
Location : Philadelphia, PA 19103
Position : Front Desk Agent

Job Description : Our Company:
Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces.
Overview:
The Member Services Agent is responsible for providing a superior experience to each member and guest and to serve as an ambassador for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions.
Responsibilities:

Consistently following the Club’s Guest Service procedures and standards while assisting guests at all reception locations
Develop familiarity with members and their families, learning and using member names
Provide a superior arrival and departure experience in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Monitoring and coordinating Club Driver upon member request
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift end
Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all members and Club information
Employ attention to detail in order to ensure the security of club and guest room access.
Understand and execute Club’s accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies
Document all guest requests, concerns, or issues immediately and notify designated department/personnel for resolving the situation and follow up to ensure completion and member satisfaction
Performs all other duties as directed by immediate supervisors
Working as a team, effectively communicating with management, housekeeping team, The Field House team, and all other departments in order to fulfill and address any issues or needs requested by members and or other associates
Ensure that member and associates areas are maintained in a safe and secure environment
Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members
Maintain confidentiality of all members and Club information
Follows grooming and uniform standards established for this role
Working as a team, effectively communicating with management and co-workers
Ensure that member and associates areas are maintained in a safe and secure environment
Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members
Performs all other duties as directed by immediate supervisors

Qualifications:

Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred
Excellent telephone etiquette and guest recovery skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, Mind & Body and hospitality software
Requires strong communication skills, ability to multi-task, and attention to detail
Ability to follow directions well, make quick decisions, and keep organized while under pressure
Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettle-bells, etc. Stand or walk for an extended period or for an entire work shift. It requires repetitive motion.
Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands
Punctuality and regular and reliable attendance
Must have a positive attitude, be self-motivated, polite and energetic
COVID-19 vaccine barring legal exemption

Benefits:

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Safe Harbor 401k, Traditional & Roth Options)
Life & AD&D Insurance
Paid Time Off (Vacation, Sick & Holidays)
Paid Short Term & Long Term Disability
Family Leave (Paid Maternity & Paternity)
Professional Training & Development
Complimentary Meals & Snacks in our Employee Cafeteria
Wellness Programs & Resources’

‘Work Location:

One location

Work Remotely

No

Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

10 hour shift
8 hour shift
Day shift
Holidays
Night shift
Weekend availability

COVID-19 considerations:Fully Vaccinated Facility – Must provide proof of vaccination to be hired.
Education:

High school or equivalent (Required)

Experience:

Hotel or Membership Club: 2 years (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: One location

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Post Tags : , Philadelphia, PA 19103, jobs in Philadelphia, PA 19103, Front Desk Agent jobs in Philadelphia, PA 19103

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